A furious British Gas customer said a call handler laughed at him when he revealed his surname.
Ian Deadman, 31, claims the worker “took the mick out of him” over his name has slammed the company for “absolutely terrible” remarks.
He was was looking for an explanation as to why £300 had been added to his bill but instead of helpful answers, Ian said he was met with howling laughter on the other end of the phone.
The Stagecoach bus driver said: "She said 'your name is Deadman but you're not dead'. She was proper taking the p*** out of my name... she absolutely shredded me.”
Ian, from Southwark in south east London, said British gas is making eye-watering amounts of money at the same time as families are struggling to pay their energy bills, reports the Sun.
Even thought Ian took it as a joke at first and told the call handler he was “alive and kicking”, he said it only prompted more laughter.
Ian said he sent an email complaining as soon as the call ended.
Ian added: "All I was trying to do was change my meter from a monthly one to a pay as you go and she just laughed.
“Any other time I would probably shrugged it off but I feel like they're ripping me at the moment."
But sadly it isn’t just British Gas who take the mick out of the Deadman family name – Ian said his four kids have to put up with comments at school too.
A British Gas spokesperson promised the comment wasn’t meant to be “malicious” and said: “We have spoken to the customer to apologise for any offence caused and assured him that feedback will be given to the call centre agent he spoke to.
"We have also confirmed that his billing is correct and up to date and we have booked an appointment for him to have his meters exchanged to prepayment meters as requested.”
