A woman has been left furious after a designer jacket she sold online was lost by delivery company Evri.
Miriam Schmulian, from East Kilbride in Lanarkshire, sold the £95 Ralph Lauren gilet for £10 on pre-loved clothes app Vinted. She posted it using the courier service to a buyer in Durham, but the package arrived without the jacket inside.
The fuming 47-year-old, believes someone took the bodywarmer from the parcel before it arrived in North East England and has blasted Evri's "absolutely useless" customer service.
She told Glasgow Live: "When I sell anything, I put in a wee packet of sweets and two lollipops with a thank you sticker. I packaged it and put brown tape over the seal.
"The girl got a message through Vinted saying her parcel had arrived at the shop. She goes to pick it up, she says that’s not her parcel because it was really thin.
"There had been an extra label put on top and it said 0.01kg, the original label said 0.07kg, so she said she won’t accept that. It’s obvious that somebody has gone into the parcel and taken out the jacket."
Miriam is now waiting for the near-empty package to be returned to her and is trying to figure out what happened to the jacket. But, despite multiple attempts to contact Evri, she has been unimpressed with the delivery firm's response.
She added: "I have tried to get through to Evri but they have been absolutely useless. It’s been an absolute nightmare. It’s absolutely appalling. Their customer service is terrible and I am disgusted with them.
"They have let me down massively. I think they just want people to go, 'it doesn't matter and it is lost'. I can’t trust them."
Evri claims the parcel has been "lost" during its journey, blaming Miriam's packaging. A spokesperson for the firm added: "It appears that this package was poorly wrapped by the sender and as a result the item has unfortunately been lost at some point in its journey across our national network.
"We apologise for the inconvenience and recommend that the sender contacts Vinted to agree a refund.”
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