A frustrated holidaymaker says his holiday was “ruined” after he was left stranded without his luggage and with only one outfit to wear for nearly a week. Leon Deacon flew from Manchester to Cancun on June 15 - and said he had “zero communication” from airline TUI about his lost luggage.
“I booked the holiday to come and relax, and this has turned it into a disaster,” Leon told the Manchester Evening News.
“The whole situation from start to finish ruined my holiday. I had no clothes, no phone charger, no toothbrush, no essentials.
“For six days I had no updates or funds to buy clothes. I want to come home to be honest.”
TUI initially told Leon to email their helpdesk, before failing to respond to him for six days, during which he was forced to wear the same outfit. He was eventually given some money to buy another outfit, meaning he could alternate, before his bag was finally delivered on day six of his holiday.
But he said TUI failed to even notify him that they had delivered the suitcase, and were “not apologetic at all”. A TUI spokesperson told the M.E.N. they were “sorry” to hear about Leon’s experience and were investigating the matter.
“I went on a solo trip to destress and relax and it made my holiday worse as I was stressed about the situation,” Leon said.
“I couldn’t relax, couldn’t go out and enjoy myself because I had smelly clothes basically. I didn’t get any updates or help from TUI - not even a set of clothes or an email to say it has been delivered or its whereabouts.”
Leon said he’d be reluctant to fly with the airline in the future.
“I wouldn’t recommend flying with TUI ever again. They’ve not even offered me any kind of apology or compensation to keep me as an ongoing customer.”
It comes after TUI cancelled nearly 200 flights from Manchester Airport due to staff shortages and other "ongoing challenges" in their operation at the transport hub. A TUI spokesperson said: “We’re sorry to hear about this customer’s experience with their luggage in Cancun. We can confirm that we are investigating this further with our baggage handler to find out exactly what happened.”
“We’ll be in touch with the customer directly to help resolve the issue and provide details on how they can claim for any missing items.”
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