A group of friends were served chicken nuggets and chips for breakfast at a 'five star all inclusive hotel' as they endured a TUI journey home from hell.
Helen Lowe (52), Liz Rogers (62) and Colette Jones (61), all from Rainhill, flew to the Turkish resort of Belek with On the Beach travel company, flying out with Easyjet and back with TUI.
They had enjoyed their trip but things started to turn sour when the three women were told on arrival at Antalya airport their late flight back home with TUI had been cancelled. Instead they would be put up in a "five star all inclusive hotel" for that evening and the following day until their rescheduled flight departed 24 hours later.
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Helen said: "They didn't give us any warning the flight had been cancelled, before we were approached at the airport.
"When we arrived at the Sky Business hotel in Antalya which was by no means five star, no bar, disgusting bedroom with damp leaking roof, and served chicken nuggets and chips for breakfast the next day.
"We got picked up the following evening to be told our flight was again delayed a further two hours. When eventually landing at Manchester we sat on the plane for over an hour as no steps to get us off the plane provided, or a shuttle bus to take us back to the terminal.
"When we eventually got to terminal no cases had arrived and we sat waiting for 45 minutes to be told the trolley had fallen over and all the cases had fallen out."
Another member of the party, Colette Jones, put in a compensation claim on behalf of the group for a delay of over 26 hours. But the women were stunned when TUI rejected their claim four times, stating they had no record of them even being on the flight - despite the women being able to produce boarding cards, luggage labels and proof that drinks were bought on the plane.
A spokesperson for the TUI Group said: "We completely understand Ms Jones' frustration following her delayed flight from Antalya to Manchester. This was unfortunately due to the late arrival of the inbound aircraft.
"We can confirm Ms Jones' booking is recorded on our system, however a technical error has caused a delay in processing her compensation. Our teams are urgently working to resolve this and they will issue compensation as soon as it is fixed.
"We're sorry for any inconvenience, and would like to thank Ms Jones for her patience and understanding."
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