A former Poundland employee has shared the one complaint that she heard from disgruntled shoppers 'almost every day'. Holly Laing worked at the shop in 2015 and claims consumers were always 'baffled' by the fact that select products cost more than a £1, reports the Mirror.
The 22-year-old worked for the retail giants for three months as a Christmas temp and states that out of all the complaints she heard during her short spell, one comment got on her nerves more than anything else. The TikToker explained in a hilarious viral video that whilst she was working on the tills, she would often have people befuddled when their shopping total came to more than they expected.
The Northampton woman shared a sketch on her TikTok account titled @holly_laing in which she played out the usual interaction she experienced whilst working at Poundland between herself and a customer. In the silly sketch, the customer was trying to purchase an item worth £3.
The video begins with, Holly telling the customer her shopping total had come to £3, to which the shocked shopper responded: "What’s £3? Have you scanned it three times? This is the pound shop, is it not?"
Holly then tried to explain to the confused customer that not everything in the store is a pound, but the woman interjected: "Well, that's very misleading. I'll only pay for that if it's a pound."
The viral video also claimed that even Poundland managers found customers who question the prices irritating, as Holly acted out the shopper demanding to see the manager, as well as her boss coming out to chat to the customer.
She claimed the customer told the manager: "I'm in the pound shop and your employee is trying to charge me £3 in the pound shop."
Holly said her manager confirmed the item was £3, and then told the shopper that they don't set the prices so it's out of their control. The video ended with the customer fuming: "Disgusting, what a rip-off."
Holly's video has been viewed 1.1 million times on the short content app and has also collected 155k likes at the time of writing. Alongside the views and likes came hundreds of comments with many people admitting that they also get confused about the prices at Poundland.
One person wrote: "Customer has a point, I can't lie." While another added: "I mean she kinda has a point.
"Why call it the pound shop if everything isn't a pound each?" A third commented: "Why doesn't it rename itself to around-a-pound."
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