First Bus for the West of England has come under fire again as further cancellations and delays have left passengers feeling frustrated and let down.
But in the aftermath of a Twitter exchange between the public transport company and a passenger, the firm acknowledged the poorer standard of its services at the moment.
In a tweet sent out by the social media team, First Bus said: "We acknowledge the service performance is not where we want it to be and the local team are working hard to minimise disruption for customers at this time."
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Prior to this, First Bus confirmed it had "some disruption owing to the current driver shortages" in the region.
It comes after a passenger complained online that the 2/2a service failed to show up on another occasion. The male passenger complained that 'it's a daily occurrence on this route' and that he was 'bored of complaining'.
Another Twitter user added to the complaints online and claimed "so many buses simply disappear from the bus stop displays the minute that they are due" without turning up.
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