A family-of-four feels let down and disappointed after paying £230,000 for a new build home only to move in and find the property 'riddled with issues'. Nick Findlay and his family moved into the house earlier this year.
Nick and his partner, who have two children, upsized as they hope to have another baby. But he dad says the house has turned into a nightmare due to numerous problems, and they are still waiting for snag checks to be carried out by developer Keepmoat Homes.
The 30-year-old made the switch from Kidsgrove to a four-bedroom house at Hollington Grange located on the former Chatterley Whitfield Sports Ground off Biddulph Road in Fegg Hayes, Stoke on Trent Live reports.
Issues Nick highlighted include 'poor' plaster work, a dip in the garage roof and a front door which doesn’t fit its frame and has meant wind is blowing into the living room. He also claims an extractor hood - which he paid extra for - has been fitted incorrectly.
Nick says moving house has been ‘stressful’ enough without the added problems. He said: “After seven days they should come around to do a snag list and make repairs within the first two weeks which they haven’t done. It’s really poor workmanship throughout the house.
“It’s always us chasing Keepmoat for snags and what’s happening. We kicked up a massive fuss and I’m aware they have had directors on site due to the complaints.
"I’m having workmen turn up to my door when both me and my partner work full-time. No one is in so we can’t let them in, the communication is very poor. I paid a lot of money and am still having issues with it months after moving in.”
Nick added: “When I started painting the living room all I could see was waves in the plaster. They’ve had to come to replaster the house because the plaster work is really poor - I’ve got bare plastered walls.
“As an apology, they said they were going to get a painter and decorator to paint for us, I thought 'that’s fine'. I’ve since been contacted by them to tell me they can’t get hold of a painter and decorator on their books.
“I’m having to get a quote myself to send to them and then they will pay me the money. It’s unbelievable. I feel let down and disappointed. We moved into a new build, there shouldn’t be this many issues.
“They’ve done a very lazy job. I would like some response from Keepmoat to give me a valid reason on why it’s taken so long for these jobs to be done.” A spokesperson for Keepmoat Homes said: “We are in regular contact with our customer in an effort to agree a timeline to resolve their outstanding issues. We apologise for any inconvenience this has caused.”
