A Paisley dad-of-three claims he and his family have been left without water for more than two weeks.
Gavin Divers said they haven’t been able to wash, cook or clean since their water stopped two weeks ago.
The issue has been raised with Scottish Water and Renfrewshire Council who are both investigating the source of the problem.
But Gavin claims neither organisation has arranged to give them bottled water or alternative accommodation.
He said: “We’ve had problems with the water since October last year but it properly stopped two weeks ago.
“I’ve been phoning Renfrewshire Council and Scottish Water every day, I keep being bounced between the two of them. It feels like no-one is taking any interest.
“We can’t wash our clothes or our dishes or ourselves. We were going to my in-laws and my family to wash but they’ve both got covid now so we’re stuck.
“We paid out of our own pocket to stay at the Gleniffer Hotel but we can’t afford to keep doing that.”
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Gavin, 38, lives in the top floor flat in Glenburn, Paisley with wife Cherine, 11-year-old daughter Elisha, three-year-old Freya and Arya, who’s one.
The two flats below his are council-owned while his is private. If the source of the water problem is in the garden then it falls to Renfrewshire Council to fix it. If it’s in the street, then it’s down to Scottish Water.
Gavin added: “I’ve got a stoma bag which I need to keep clean. We need to make bottles for our youngest.
“They should be paying for us to stay in a local hotel. I shouldn’t have to be chasing them to find out what’s happening.
“There are five of us in our flat, it’s utter bedlam.”
The Paisley Daily Express understands the issue was first reported on February 26.
A spokesperson for Renfrewshire Council said: “Investigations have been carried out in conjunction with Scottish Water since the issue was first identified.
“We have now identified the source of a water leak, and this will be fixed as soon as possible.”
A spokesperson for Scottish Water confirmed the issue was not with the public water system. He said: “In response to reports of issues affecting the water supply to Mr Divers’ home, our local team has attended and investigated.
“On each occasion, we have confirmed that there are no issues affecting the public water network that Scottish Water maintains.
“We have been liaising with Renfrewshire Council and with Mr Divers to inform them of our findings and provide advice.
“In an effort to help in the interim, we have provided a supply of bottled water this week on a goodwill basis. We hope that this will assist while the situation affecting the building’s private pipework is resolved.”
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