A family's holiday to Tenerife turned into a "nightmare" just moments after arriving, after a grandmother slipped and fell while unpacking.
May Drysdale, 75, jetted off to the Canary Islands on April 7 with her daughter Debbie, 37, and six-year-old granddaughter Katie as a celebration for beating breast cancer.
But just moments after the Scottish family arrived at their all-inclusive resort, the holiday took a horror turn when May fell while unpacking her clothes.
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Her daughter Debbie heard a loud thud followed by screams and sprinted to see what had happened. She found May lying on the tiled floor unable to move, having fractured her shoulder and spine.
Debbie ran to the reception at the hotel and informed a member of staff who called a doctor, Edinburgh Live reports.
When the doctor arrived, he called an ambulance and May was rushed to hospital complaining of severe back pain.
May has spent the entire week in hospital where she then developed an infection and was taken into intensive care. Nurse practitioner Debbie has also been left to look after her daughter, phone the consulate, airline Jet2 and work out where she stands with her insurance company.
Debbie's friend Sheena set up a GoFundMe page to help with the cost of accommodation and provisions while Debbie and her daughter stayed in Tenerife to be with her mum.
Now, with Katie's dad coming to collect his and Debbie's daughter, she is staying by her mum's side until she is fit and healthy enough to be transported back to Scotland.
Speaking about the "nightmare" ordeal, Debbie said: "My mum had chemotherapy last year for breast cancer and had two major operations. The first one didn't work and they managed to get the cancer out during the second.
"The doctor back home gave her the all-clear to go on holiday and enjoy herself. We booked it for the Easter holidays so my daughter wasn't disrupted from school. Everything was going so well. We got through the airport and security quickly and landed with no issues.
"We were told to wait on the room while it was being cleaned. My mum was unpacking her case and I was putting on my daughter's swim suit so I didn't see what happened but all of a sudden I heard an almighty bang and she was screaming.
"She was on the floor and said 'I can't move'"
"I ran down to the reception and the man came up and tried to help her up but I said we need an ambulance. He got a doctor and my mum waited on the floor for an hour.
"When the doctor came he took one look at her and said 'ambulance'. The ambulance came and they lifted her from the floor. She was taken to hospital and me and my daughter jumped in the back of the ambulance."
Debbie, meanwhile, contacted her mum's insurance provider who needed details of the accident to determine it was not related to her cancer treatment as she wouldn't be covered if so. As of April 15, Debbie is still waiting on medical records from the UK.
While May was in hospital, she contracted an infection and was taken into intensive care where she is due to get out today, April 16.
Doctors informed Debbie that May needs urgent surgery on her back or she may be paralysed.
Debbie explained: "Me and my daughter have been on our own but luckily my mum's friend who stays out here managed to organise accommodation near the hospital for us. I've also been able to let Katie visit my mum's friend while I go to the hospital as anyone under 12 is not allowed.
"It has just been one nightmare after another. The member of staff who called the doctor asked if my mum was up in the apartment a few days later and I said no she's in hospital with a fractured spine and shoulder. I just don't think he understood how serious it was.
"Her arm is strapped up but they think her shoulder should heal in the next few weeks. I've been making lots of phone calls to lots of people like the consulate, Jet2 and the insurance company.
"It has been very very stressful and I've been doing it on my own with a six-year-old. I have been to the hospital every day and obviously the conditions there aren't as good as in the UK. Times like this you really appreciate the NHS as she is just being given medical care, not personal care.
"I had to type in on Google translate that she needed to be washed and changed because they couldn't understand. My work have been very understanding as it's obviously a horrendous situation.
"I don't know how long I'm going to be here but I'm so humbled by the support of people back home. who have sent messages and donated. It's so nice seeing the community coming together when something like this happens."
Debbie says she has been so worried about her mum and daughter that she hasn't been eating, sleeping or drinking enough. She added that her mum was so happy that she didn't fly back and leave her alone in Spain.
The fundraiser to support Debbie and her mum through this nightmare experience has already surpassed £3,500 (€3,900). For those who want to add a donation, you can do so here.
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