An "infuriating" video shows delivery company staff throwing parcels around carelessly at a distribution centre.
The Evri employees have been slammed for their inconsiderate behaviour, coming at a time where many households across Britain are struggling to purchase Christmas presents for their family and loved ones.
Workers for the delivery firm - formerly known by the name Hermes - have been caught on camera nonchalantly throwing packages around at the depot.
A customer who was at the premises in Plymouth, Devon filmed the staff scanning and hurling the packages into a nearby sorting crate, reports Plymouth Live.
In the footage, one staff member can be seen sitting on the ground as they sort through packages and scan them.
Another is standing over them as they grab the packages and toss them over the metal packing case, which is a few metres away from them both.
The workers are then seen making several attempts at throwing the packages, until they finally went into the crate.
Packages that may have contained clothing as they were emblazoned with ASOS labels are seen flying left, right, and centre before landing in the case.
Ben Hardy, who filmed the activity at the depot, said he witnessed the workers throwing the parcels around for about five minutes.
The 26-year-old described the incident as "infuriating", adding: "At the moment, people can't afford to be buying things twice."
He said: "I understand they have a lot to deliver every day and it needs to be moved quite quickly but on the flip side of that, with the cost of living and the price of everything at the moment, people can't afford to be buying things twice if they're damaged.
"It just doesn't seem right, you need to have a certain amount of care with the parcels you're delivering."
He then went on to add: "Initially, I just saw the one woman and some parcels flying off behind, almost like it was out of a film, just flying off a conveyor belt.
"Then so I backed my van up slightly to see what was going on and there was a woman sitting on the floor, scanning them and then just throwing them in the air and hoping they went in the cage next to her, which was closed. So she was just hoping she hit the target and they went in.
"It's infuriating, especially when it's parcels you've been waiting two weeks for and it's broken. It's just a rigmarole no one wants to be dealing with."
Mr Hardy continued to say that each parcel needs to be dealt with in care, and that the actions of the workers at the Evri collection centre shocked him.
He said: "They have thousands of parcels a day to be dealing with. I know they can't be delicately placing each one into the cage, but they do need to be taking a level of care and customer service.
"Just because they're not directly dealing with the customers they are dealing with the customer's product and it reflects badly on the company as a whole because it might not necessarily be the driver that has damaged the parcel — and they could be getting it in the neck for someone else's mistake."
A spokesperson for Evri apologised "to anyone who is concerned" and said the firm would be in touch with the local team to understand what was happening in the video.
The full statement read: "We will get in touch with the local team to understand what is happening here. Whilst it looks like these parcels contain clothing and are unlikely to be damaged, this behaviour is unacceptable and does not meet the standard we require for handling items with care. We apologise to anyone who is concerned."
