It's the taste of America that promises to be Finger Lickin’ Good. KFC, or Kentucky Fried Chicken, is one of the leading fast-food chains with more than 25,000 KFC restaurants across the world.
There are a total of 38 KFC restaurants in Wales each promising "freshly prepared and hand-breaded chicken" in restaurants every single day with several more to come in the future.
At some point in your life you will have encountered the Colonel's face be it trying it for yourself, seeing him in a popular animated TV show, or in the news after it was revealed how the famous KFC gravy was made (spoiler: it isn't pleasant). You can get more restaurant reviews and other story updates by subscribing to our newsletters here.
Read more: Every McDonald's in Wales rated from worst to best
In order from the highest right down to the lowest-rated here are the best and worst KFC restaurants in Wales according to TripAdvisor. Scores are subject to change.
LLANDUDNO - Mostyn Street Conwy LL30 2NL
Overall rating: 3
Food: 3
Service: 3
Value: 3
Atmosphere: 2.5
The best KFC restaurant in Wales according to TripAdvisor with 124 reviews ranking it a score of three out of a possible five. Having 74 reviews of "average" or better this KFC branch is one of the few to not be dominated by negative reviews.
A total of 48 reviews are left for "poor" or "terrible" experiences with 36 in the latter, which is the worst possible rating. The most recent of those said: "Lack of basic customer service training. I was stood at the counter for 20 minutes waiting. In that time neither of the staff so much as looked at me. They were fulfilling a big Just Eat order, bantering away with each other. Not a word. I walked out and won't come back."
One of the 29 "excellent" reviews said: "Amazing staff. Great customer service from the staff present on our visit, a nice-tasting KFC, I've had some bad ones in other KFC locations. Will visit again."
SWANSEA - UPLANDS CRESCENT SA2 0EY
Overall rating: 2.5
Food: 2.5
Service: 2
Value: 2.5
The frunner-up to the best KFC in Wales, Uplands has a total of 76 reviews with a score of 2.5. A total of 35 reviews were left with the worst possible rating of "terrible" whereas 12 were left with "excellent".
The most recent "terrible" review left on the TripAdvisor page said: "Disgusting. Third time the order was wrong. Staff are incapable, cannot apparently read, and rude. Phone is never answered, so issues never addressed. Whoever manages this branch should be ashamed. Customer service non-existent, customers treated with contempt. Must be the poorest-run KFC in the UK, so I won’t be lowering myself to use this one again."
However one "excellent" review said: "Amazing service and staff are very helpful. Went with my family and the staff were very helpful. It was really clean and tidy would definitely say it’s one of the best ones in this area".
PORT TALBOT - Christchurch Road SA12 7BZ
Overall rating: 2.5
Food: 2.5
Service: 2
Value: 2.5
A mixed review across the board for Port Talbot's KFC restaurant with a total of 75 reviews and just under half of those leaving "average" or better ratings. Only 29 rankings of the lowest possible score of "terrible" were left by reviewers. The most recent was in 2021 and said: "Shocking as always. Complete shambles and incompetence from staff and managers. The drive-through was not working after being sat there for already 20 mins I was told to go in store along with all the other cars that were waiting."
The most recent "excellent" review said: "Fabulous. Brilliant service must I say the lady who served me think her name is Natalie is a credit to this place every time I have been order has been spot on. I will definitely visit again."
CROSS HANDS - Llandeilo Road SA14 6RD
Overall rating: 2.5
Food: 2
Service: 3
Value: 2.5
This Carmarthenshire branch KFC had a total of 74 reviews with more than half of the reviews (38) rating it the worst possible ranking of "terrible". However 26 reviews were left with "average" or better scores.
The most recent "terrible" rating said: "So decided to go to KFC Cross Hands, big mistake. Been in a queue for a good half hour. So painfully slow. Whilst we were queuing four cars left, wish it were five now. This chicken better be good. At this point I would so don't bother. Also no care taken about the premises. Large weeds everywhere and fag butts visible."
The most recent "excellent" review was left in 2021 and said: "Excellent. I used this KFC a few times and it was excellent – normal KFC like all the others but the staff were superb. Two young guys really had things sorted and with excellent manners."
ABERYSTWYTH - Terrace Row SY23 1NY
Overall rating: 2.5
Food: 2
Service: 2
Value: 2
KFC in Aberystwyth was considered one of the worst options for "quick bites" ranking a mere 28 out of 30 within the seaside town. More than half of reviewers (37) considered their experience as "poor" or "terrible" out of 66 total reviews with recurring complaints of food quality and claims of poor hygienic conditions within the restaurant.
A "terrible" review from March declared it in two words "inedible and cold" adding: "We were unable to report the cold, soggy, and absolutely vile food. Seeing as it was quiet and there was a wait we assumed they were cooking the fresh food to order but we were wrong. The food had clearly been sat there for a while (I work in hospitality so I am aware of when food has been sat for a while)."
The most recent "excellent" review was from May 2019 and read: "Great service and value, visited a couple of times and the food was great and the service excellent. Staff were so friendly too. Clean restaurant."
BRIDGEND - McArthurGlen Designer Outlet CF32 9SH
Overall rating: 2.5
Food: 3
Service: 3
Value: 3
A total of 45 reviews left on McArthurGlen's KFC restaurant found a mixed experience earning it a middle ground score of 2.5. Complaints of poor service, filthy conditions, and poor food quality were among the main issues but were matched with some positive experiences of good food.
One "terrible" review left in May advised: "Don't waste your time" and added: "We were travelling back from airport so opted for take out instead of sitting in restaurant so ordered a family bucket and waited 35mins in a queue to be told no popcorn chicken or gravy."
One "excellent" review left in 2017 said: "Lovely meal and drink. Clean and lovely and friendly staff. Would definitely visit again and again. This is one of the best"
RHUDDLAN - Castle View Retail Park LL18 5UA
Overall rating: 2
Food: 2
Service: 2
Value: 2
Atmosphere: 2
Out of a total 230 reviews left on the Rhuddlan KFC more than half the reviews (117) were left with the lowest possible rating of "terrible" with some arguing: "The Colonel would not approve". However 50 reviews were left in a positive light of "excellent" or "very good".
One "excellent" review from 2020 said: "Amazing service and food. Lovely family day out finished with my favourite fast food place! Staff were all lovely and well catering to my mother-in-law's needs! Very busy although the place looked immaculate by the lobby host who was also lovely! Amazing work guys keep it up"
CARMARTHEN - Park Pensarn SA31 2NG
Overall rating: 2.0
Food: 2.5
Service: 2
Value: 2.5
Atmosphere: 2
Despite being branded 'worst in the UK' the Carmarthen KFC branch appears higher than may have been expected It has 197 reviews and of those a total of 151 were criticising the restaurant for food quality, unhygienic dining environment, and wrong order items alongside other complaints. A total of 46 reviews had an "average" or higher ranking.
The most recent "terrible" review said: "I usually go to McDonald's nearby (excellent) but thought I'd try KFC for a change. What a mistake. Chicken greasy and coating undercooked. Chips hard as rock and pale and half cold. Staff were clearly not trained properly in customer service... Never again! Avoid at all costs!"
One "excellent" review said: "Great experience. Went to KFC in Carmarthen the experience was great. Staff was so nice and friendly and up for a laugh. Never had a bad experience with this fast food chain."
CONWY - Llandudno Junction LL31 9XY
Overall rating: 2
Food: 2.5
Service: 2.5
Value: 2.5
Atmosphere 3
A total of 127 reviews left on the Llandudno Junction KFC restaurant found the branch to be in total worthy of a two rating score. More than half the reviews (74) were left negatively with a ranking of "poor" or "terrible" whereas 30 recalled a more positive experience.
The most recent "terrible" review said: "Drove into the drive-through to order. The guy asked me for me for my order. I gave half of the order and he just carried on chatting to someone else. I tried to continue the order and he just kept chatting to someone else. This was over the intercom. He was having chit-chat to a fellow worker. I reversed out and drove across to McDonalds where the service was great. I can now see why the reviews are so bad for this KFC."
A recent "excellent" review said: "Must admit that reading some of the reviews I had low expectations, was I wrong! Came with the kids as were visiting the cinema and they seemed rather busy inside and out, no receipts from the touchscreens but the gentleman cleaning tables let me know my number and where to queue, Sam took my order and a young girl was with him both seemed to be coping well despite how busy it was, will definitely be visiting fb next time we’re at the cinema."
BRIDGEND - Hernston Business Park CF31 3ND
Overall rating: 2
Food: 2
Service: 2
Value: 2
Out of 99 reviews left on the business park's TripAdvisor page for KFC more than half of the feedback emphasised negative experiences when dining. A total of 70 comments declared "poor" or "terrible" meals with only 13 reviews being left in favour of the venue.
One "terrible" review said: "Disgusting dirty restaurant and rude staff. Give a wide berth, bins and tables overflowing and only people getting served are Deliveroo and customers left in limbo. Staff totally untrained and manager was a joke."
However an "excellent" review left in 2018 declared it was the best KFC the customer had visited. They added: "Have got to say one of the best KFCs I have been to. Not the normal greasy chicken in most places, this was excellent, the staff could smile a little more but can't have everything."
Holyhead - Anglesey LL65 2UQ
Overall rating: 2
Food: 2.5
Service: 2.5
Value: 2.5
A total of 92 reviews left on Holyhead's Penrhos Industrial Estate KFC found the restaurant worthy of a rating of two. Some 63 negative reviews were left on the TripAdvisor page whereas 22 were left with more positive experiences. Complaints of no hot drinks, terrible food, and missing items were frequent on the page whereas others commented it was a "decent KFC".
The most recent "terrible" review said: "Terrible food and missing item. Few weeks back, I had raw chicken and received an apology, refund and free meal. Today fatty chicken, burned fries and missing item. I won’t be going back again."
One "excellent" review said: "Great service and food. We've been to this KFC twice in the past month and both times the food and service were very good. I have seen loads of negative reviews on here and if I'd had read them prior I would not have visited. It may be that the staff and management have changed because our experience was good."
LLANELLI - Trostre South Retail Park SA14 9US
Overall rating: 2
Food: 2
Service: 2
Value: 2
Atmosphere: 1.5
Trostre Retail Park's KFC restaurant had a total of 92 reviews left on its TripAdvisor page with a majority in the worst possible rating of "terrible" (52). However 21 reviews were in a more positive light with ratings of "excellent" or "very good".
Complaints of poor food quality, rubbish within the restaurant, and missing food items were present across the page with the last praise coming from 2019. One "terrible" review said: "My wife brought me a takeaway. Six chips, yes six chips, small chicken. Never again. Rubbish, rip-off staff."
One "excellent" review said: "Excellent service. Amazing customer service from Vikki in KFC Llanelli! She was very willing to help and was honestly so lovely and friendly even though they were really busy! Thanks again!"
COLWYN BAY - Abergele Road LL29 7NN
Overall rating: 2
Food: 2
Service: 2.5
Value: 2
Atmosphere: 2
The KFC branch in Colwyn Bay has a total of 88 reviews with 62 of them leaving a negative ranking on the restaurant. A total of 16 reviews were left with positive scores of "excellent" or "very good".
The most recent "terrible" rating said: "Cold. I had a KFC tonight. I have not had one for a long time and was looking forward to it. It was 5pm on a Friday evening and there was only one table with customers so that should have been a warning sign. I ordered a popcorn chicken snack box. Eight popcorn chicken inside with a handful of chips which were cold. A box meal for one, chicken was overcooked and burnt. The fillet burger with chips the chips were cold and about 10 chips. The service was quick as no-one was there but the server was not very polite."
The most recent "excellent" review left some humorous words after their visit they posted: "As the great Sir Winston Churchill once said: 'Success is not final, failure is not fatal, it is the courage to continue that counts.' This speaks to me because I tried Subway, and I failed, then I tried Burger King, and I failed, then I tried McDonald's, and I failed. THEN, I tried Colwyn Bay KFC. And I succeeded. I had found my fast food paradise."
SWANSEA - Upper Forest Way, Llansamlet SA1 7BP
Overall rating: 2.5
There were not enough food, service, value or atmosphere ratings for this branch of KFC leading to a total overall rating instead of a breakdown list as previously seen in other restaurants. Out of 24 reviews left on the Llansamlet branch TripAdvisor page 11 of them were left with the lowest possible rating of "terrible" while four were ranked "excellent".
The most recent "terrible" rating said: "Absolutely awful. Had the boneless mini fillet bucket this evening plus a 10-piece bargain bucket with gravy. Almost £30. The gravy was thick and cold. The mini fillets in my opinion weren’t cooked enough, cold very pale and soft! As for the other bucket colour of chicken was terrible. Chips were stone cold. It all ended up in the bin. Haven’t visited KFC for a long time, we won’t be going back anytime soon."
The most recent "excellent" rating said: "Nice. I go there every day with my friend and I spend lots of money there. 10/10 I would recommend going, the rice is really yummy and the chicken is really crispy."
BANGOR - Gwynedd LL57 1UL
Overall rating: 2
Food: 3
Service: 3
Value: 2.5
Atmosphere: 2
This branch of KFC had a low rating with more than half the reviews left declaring a negative experience. Out of a total of 86 reviews made on the site 54 were found to be "poor" or "terrible" whereas only 18 were reflective of a more positive meal.
The most recent "excellent" review left in May said: "Not as bad as recent reviews say. I was surprised at the recent negative reviews about this KFC. That is not our experience. We have stopped twice recently on our way to Abersoch and have met very friendly staff and all the chicken and food was fresh and piping hot. Disappointed there are no hot drinks but that seems to be KFC policy which sounds 'barmy' to me and certainly puts us off a bit."
CAERPHILLY - Cross Way Retail Park CF83 3GX
Overall rating: 2
Food: 2.5
Service: 2
Value: 2.5
Atmosphere: 2.5
A total of 55 of 72 reviews left on the TripAdvisor page left negative dining experiences with complaints of poor service and overcooked chicken. However 17 reviewers found their meals to be "average" or positive with some even paying respect to staff for being polite, helpful, and accommodating to one customer.
A "terrible" review found from last month said: "Awful. Unbelievable how bad this place is, rude staff who just act like you are an inconvenience if you go inside, food is either undercooked or burnt. Even the kids don't want to go there now. I love KFC but won't be going to this branch again after consistently bad service, food and rubbish everywhere."
One review from 2019 left a customer "very satisfied" adding: "We took our three grandsons and had the Tuesday 2 x 9 pieces for £5.99 and four fries and soft drinks for £19.34. The chicken and fries were piping hot and the chicken portions lovely KFC taste were more than adequate for the hungry boys. Five pieces went home for their dad, overall nice experience."
WREXHAM - St Georges Crescent LL13 8BY
Overall rating: 2
Food: 2.5
Service: 2.5
Value: 2.5
Atmosphere: 3.5
The best KFC in wales for "atmosphere" but it fell short in other categories and could only amount to a two total rating. Out of a total of 73 reviews left on the page 38 were left with the worst possible rating of "terrible". A total of seven were left with the best possible rating of "excellent"
The most recent "terrible" rating said: "Awful quality and burnt food. I came into the place at 10.30pm and it was empty, now I wonder why. I had to wait 15 mins for someone to attend me, I ordered two burger meals to take away and when I got home, the burger bread was burnt. The lettuce and sauce missing, the chips were so poorly cooked and we counted just 11…. Really? My daughter literally binned her whole meal."
The most recent "excellent" review said: "Great visit, I popped into KFC when hunger snuck up on me. I am so glad the vegan burger is available. It’s so delicious. The customer service was fantastic and the food was good. Thank you for the plant option."
CWMBRAN - Cwmbran Shopping Centre - NP44 1AH
Overall rating: 2
Food: 3
Service: 2
Value: 2.5
Cwmbran Shopping Centre scored a two rating with a total of 61 reviews left on the TripAdvisor page, 42 of which were negative reviews with "poor" or "terrible" ratings. Only eight positive reviews were left.
One of the 29 "terrible" reviews said: "Disgusting. Ordered from KFC Cwmbran through Uber. When food arrived it was freezing cold, soggy cold chips, chicken was overcooked and cold. The only thing that was hot was the gravy. Ordered and paid for extra dips, didn't get them, paid extra for Pepsi, didn't get that either. Will definitely not be ordering food from them again, nearly £34 in the bin."
An "excellent" review from 2019 said: "Good all-round family and couple eat out. Value for money and a great place to take the family or meet up with friends. My wife and I have ate there a few times and it's simple, quick and cheerful. Always busy."
NEWPORT - East Retail Park NP20 2NN
Overall rating: 2
Food: 2
Service: 2
Value: 2
One of four KFC branches within Newport, this particular location has a total of 59 reviews leaving it with a total score of two out of a possible five. The majority of reviews (38) left on the TripAdvisor page gave the lowest possible rating of "terrible" with eight being in the next-lowest rating of "poor".
Complaints of poor staff attitude, disappointing food, and wrong items were present across the page with the last "excellent" rating being from 2020. It said: "Excellent food, clean place and washrooms. Toilets were much better today. Will sea you soon again."
The most recent "terrible" review said: "I ordered a mega box chicken popcorn and six boneless chicken. We set at the table to enjoy the meal but to my surprise no boneless chicken. There were pieces of chicken full of bones and it wasn't even cooked properly; I was very disappointed. I will not enter the shop again. The one that was handling the food was doing it with bare hands. I will advise all 74 of my friends not to go there."
CARDIFF - Leckwith Road CF11 8ER
Overall rating: 2
Food: 2
Service: 2
Value: 2
One of six KFC restaurants found within the capital city and with a total of 54 reviews, the majority of which were rated the lowest possible rating of "terrible" though 10 positive experiences were left on the page. A recent "terrible" rating said: "Terrible gravy. This is the second review regarding this KCF Capital Retail Park in Cardiff, the gravy thin like water. It has improved after my first review six months ago but today happened again. This is the worst branch ever on gravy and has no taste at all."
However one "excellent" review said: "My experience is always good. Seen the reviews, never had a problem here. The food is always good and the service is quick. Obviously like every business more so with fast food restaurants is people have always got time to write a bad review when something goes wrong but the other 1,000 people who had a good experience never do write reviews."
ABERDARE - Tirfounders Fields CF44 0AH
Overall rating: 2
Food: 2
Service: 2
Value: 2
Only a handful (seven) of the 45 reviews left on the branch's TripAdvisor page found their experience positive with the vast majority finding their food to be average or below quality. A total of 23 reviews left the lowest possible score of "terrible" alongside several photos of missing items from food with further complaints of cold food and "terrible service".
A "terrible" review left in February said: "Worst KFC ever, only visit here for wrap for my boy as so close, even he says wraps are nicer in other KFCs. Thought we would try again but it's got worse, felt sick after eating it. How can it taste different to other KFCs? Same old, missing items, cold food, dry greasy chicken, customer service non-existent. Really needs new management or better training. Shocking, will honestly never eat here again and can't believe people still buy here."
One "excellent" review left in 2019 said: "Had a drive-thru with my wife and grandson! The £18.99 bucket was plentiful, hot and delicious! I would say this is the best KFC I've had for a long time. Keep it up!"
PONTYPOOL - Lower Mill Field NP4 0XB
Overall rating: 2
Food: 1.5
Service: 1.5
Value: 1.5
Out of a total 44 reviews left on Pontypool KFC's TripAdvisor Page 28 were left with the lowest possible score of "terrible". Only two reviews were left with the highest possible score of "excellent".
The most recent complaint with a "terrible" rating said: "The whole place stunk of sewage. Called there this evening to get a take-out, pulled into the disabled bay as I can't walk well. Was met with an overpowering stench of sewage when I got out of my car I was standing in a huge puddle of sewage. Think what you will."
In sharp contrast one "excellent" review branded it the "best KFC" and said: "This has to be one of the nicest KFCs around. We have one where we live but will drive to Pontypool just for their chicken. The staff are brilliant and the place is always clean when we have been there."
CARDIFF - Queen Street CF10 2BJ
Overall rating: 2
Food: 2.5
Service: 2
Value: 2.5
Out of 35 reviews left on the Queen Street's KFC restaurant 24 of them were left with either "poor" or "terrible" rankings with 11 being "average" or positive.
A "terrible" review left on the TripAdvisor page said "Not my cup of tea" and added: "The chicken was cheap but felt over-fried. Prices tempted me to over-order but it wasn’t that nice so I didn’t eat it all. Bagged it up but couldn’t stomach it for breakfast."
One of the four "excellent" reviews said: "Lovely KFC, great size and great temperature. I have got to be honest this is one of the nicest KFC restaurants I have visited. The staff were all lovely and the food was brilliant. Great size portions which were really hot. The gravy was a perfect thickness and the thicken was a perfect crispiness. Thank you."
SWANSEA - Morfa Shopping Park SA1 7BP
Overall rating: 2
Narrowly making the list with 13 reviews, although there were not enough food, service, value, or atmosphere ratings for this branch of KFC thus leading to a total overall rating instead of a breakdown list. One "terrible" review said: "Always food missing. We’re always paying for more than we actually receive at this drive-through! Missing items again this time round."
One "excellent" review said: "Best KFC meal in years. Visited here recently, have never been here before but had stopped going to my local one due to missed items, badly-cooked chicken etc. This restaurant is so much better, very clean, friendly staff and the best cooked chicken I have had in years, not at all greasy and very moist and actually tastes of chicken. Will be visiting again very soon."
CARDIFF - Excelsior Road CF14 3AT
Overall rating: 2
There were not enough food, service, value, or atmosphere ratings for this branch of KFC thus leading to a total overall rating instead of a breakdown list. Rated one of the worst places for "quick bites" in Cardiff, this chain ranks 215 out of 224 with a total of 31 reviews left on the page. Only six positive ratings were left compared to a total of 25 left negative experiences.
One review left in May deemed it "terrible" and said: "The score is warranted", adding: "Ordered with a friend. Their order came in five minutes, mine sat on the pass for 25 minutes. By the time my order had been handed to me my friend's order was cold, mine was dry. Items were missing, they were refunded after a few minutes. How much is chicken and potato worth to KFC? They could have easily refunded us both in full. This isn't my first bad experience with the chain in Cardiff."
One "excellent" review left on the page said: "Amazing. Tender Chicken, nice hot chips. Been here twice this week and they have been perfect and hot each time."
BLACKWOOD - North Court NP12 2BN
Overall rating: 1.5
Food: 1
Service: 1
Value: 1.5
The branch in Blackwood, Caerphilly, had not a single positive review left on TripAdvisor out of 24 total comments of feedback. A total of 17 reviews found the KFC branch "terrible" with complaints of poor service, missing items, and even a lack of chicken.
The most recent review left in 2021 declared the branch was "not nice anymore" and added: "Disappointing all round. Will not return here. The food was cold and had to wait in the car for about 15 mins despite being a drive in."
No positive reviews were left on the site but one "average"-scored review said: "You know what you're getting. I have never eaten inside here but I have had takeaways from here on many an occasion and it is exactly the same as all the others."
NEWPORT - Friars Walk Shopping Centre NP20 1EB
Overall rating: 1.5
The first joint-bottom KFC branch, only being spared last place by more negative reviews being left for the other locations. There were not enough food, service, value, or atmosphere ratings for this branch thus giving it a basic overall score.
A total of 14 negative reviews were left on this branch with a mere one for a top score of "excellent". The most recent "terrible" review said: "I ordered from UberEats and they somehow how messed up my order completely and the best they could do was offer me a promo code for in-store during the pandemic! Good one. The staff are incompetent and obviously undertrained because my whole order was wrong and we called up to ask for a redeliver and they couldn’t even do that so as a whole 1/10 do not order from here." The only "excellent" review said: "KFC chicken is so good, it is cheap."
MERTHYR TYDFIL - Cyfartha Retail Park CF48 1HY
Overall rating: 1.5
Food: 2.5
Service: 2
Value: 2.5
A total of 28 reviews were left on Merthyr Tydfil's branch with 22 of those being negative with "poor" or "terrible" scores. Recurring complaints were present on the page with criticisms of poor food and incorrect items. Only two "excellent" reviews were left on the page with one of them from 2019 which said: "Stopped using it a few years ago as it was very badly run. But huge improvements since new management. Appears to have a refit. It's immaculate, tidy appearance, the best I have seen. Food quality appears good. I certainly had no complaints. Hot, tasty and plentiful. My third visit now this year. Found it relaxing and highly recommended."
The most recent "terrible" review said: "I would give zero stars if I could. Awful service every time we go, the staff are extremely rude and roll their eyes at you. Order is consistently wrong and when you return to change it they do not apologise or offer to replace the rest of the cold food. Staff need lessons in being generally polite humans let alone customer service."
NEWPORT - Risca NP11 6NP
Overall rating: 1.5
Food: 1
Service: 1.5
Value: 1
From 44 total reviews left on KFC Risca's branch, 1.5 rating score was given to the restaurant with the majority of reviews leaving a negative score. Only two "excellent" ratings were given to this branch as opposed to "terrible" which had a total of 28. One "excellent" review left in 2020 said: "Best KFC in a long time. On holiday in Wales renting a cottage my kids requested KFC one lunchtime. Now I am not a fan of KFC but I gave in to their demands. We got a party bucket through the drive-thru and it was amazing! Chicken pieces were all cooked properly and tasted great. Everyone thoroughly enjoyed the food."
The most recent "terrible" review argued it was one of the worst KFCs in Wales and said: "It is an absolute joke. It always looks grubby they are always short of something. I can't remember the last time I actually had a hot drink due to several excuses. Today I called in on the off-chance as they didn't look busy. Big mistake. Once again no hot drinks. The box meal I ordered never arrived despite going back to the order point to remind them after a long wait in a waiting bay."
EBBW VALE - Waun Y Pond Road NP23 5WS
Overall rating: 1.5
Food: 1.5
Service: 2
Value: 1.5
Atmosphere 1.5
A total of 59 reviews were left on Ebbw Vale's KFC restaurant with 47 reviews being left with a negative score. Only eight reviews were left in favour of the branch.
Every review left on the restaurant's TripAdvisor page from this year rated the venue the lowest possible ranking of "terrible". One of the three "excellent" ratings was posted in 2019 and said "A family lunch, in fairness it's not an expensive restaurant but today's visit was surprisingly good, the food was piping hot, the portion size was great, I didn't leave hungry. Thoroughly enjoyed it."
BARRY - Heol Ceinog CF63 4BA
Overall rating: 1.5
Food: 2
Service: 2
Value: 2
The worst KFC in Wales according to TripAdvisor has a total of 87 reviews leaving it with a low score of 1.5. A total of 61 reviews left on the restaurant are of the lowest possible score deeming it "terrible". Only 10 reviews were left with an above-average rating with the overwhelming majority against dining at the chain.
There were frequent complaints made about "cold soggy" chips and poor-quality food. The most recent "terrible" review left in May questioned: "What has happened to KFC?" The reviewer added: "KFC used to be really good but it’s now awful, well at least it is from this branch. Chicken is always really greasy and the chicken is often rubbery."
One "excellent" review paid particular respect to a member of staff, saying: "Tasha was amazing. We recently visited KFC in Barry with our family and two grandchildren and your staff member Tasha showed excellent customer service by helping the whole family to choose their orders, especially our young grandsons."
KFC restaurants with fewer than 10 reviews and not yet rated
CARDIFF - Nant Garw CF15 7QW
CARDIFF - Newport Road CF23 9AE
CARDIFF - St Mary Street CF10 1EB
CARDIFF GATE - M4 Services CF23 8RA
NEWPORT - Spytty Road NP19 4QT
PORTH - Cymer Road CF39 9BL
SWANSEA - Fforestfach SA5 4BA
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