A football missed out on watching England v Germany after his flight to Munich from Manchester Airport was cancelled just two hours before it was due to take off.
Matthew Jones was set to fly to Germany with easyJet for the UEFA Nations League clash on Tuesday afternoon (June 2). He checked-in online 48 hours before and had no indication that the flight would be delayed or cancelled, LancsLive reports. He got through to the departure lounge, before then finding out it had been cancelled.
He said easyJet offered 'no explanation' when he asked them why. Matthew said: "I checked-in before I got there and so I went through security and everything was fine. I was sat in the departure lounge and I got up to use the loo. That's when I saw on the board that my flight had been cancelled.
"I went to the EasyJet desk and they offered no explanation, they just said I could have a refund or change my flight for the day after or Thursday, but that wouldn't make any sense because I'd miss the game." Matthew missed the England v Germany match, which ended in a draw with striker Harry Kane scoring his 50th international goal.
He said he had travelled a 'fair bit' over the last few months, but had no faced problems up to this point. It comes after weeks of chaos at Manchester Airport, with several major airlines cancelling flights due to staff shortages.
Matthew added: "Everything looked normal when I was checking-in and when I got to the airport. I was checking for delays before I went but there was no indication of anything.
"I even flew with EasyJet last week to go to Barcelona and had no problem. You could see a few England fans were disappointed when the flight got cancelled. I've opted for the refund because I just going to be in and out of Germany for the game so I had to miss it."
When approached for a comment, easyJet said: "We are very sorry that this customer’s flight from Manchester to Munich was cancelled. We notified customers directly of their options to rebook or receive a refund and are providing hotel accommodation and meals where required.
"Our customer service hours and hotel accommodation sourcing have been extended to support impacted customers and help get them to their destination as soon as possible. Nonetheless we fully understand the disruption this will have caused to their plans and we are very sorry for this. Our team are reaching out to them to talk through their options and reimburse them for any reasonable expenses."
