Get all your news in one place.
100’s of premium titles.
One app.
Start reading
The Independent UK
The Independent UK
Technology
Martyn Landi

EE working to fix service issues as users report losing phone signal

A shop sign for EE mobile in central London (PA) - (PA Archive)

Mobile operator EE has confirmed it is working to fix service issues which have left some customers without phone signal and unable to make calls or send messages.

A number of users have taken to social media to report having no phone signal or access mobile internet services.

According to service status website DownDetector, users began reporting issues with EE’s network at around 11am on Wednesday, with over 1,000 reports of issues from customers logged on the site within 30 minutes.

In a statement on the company’s website, EE said it was working to fix the issue, but did not give a timeframe on when service would return to normal.

“We are aware that some customers are currently experiencing issues when accessing certain services on our network,” the firm said.

“Our team of highly-skilled engineers are working hard to understand and resolve this as soon as possible, at which point normal service will resume.

“We apologise for any inconvenience this has caused and thank you for your patience.”

Sign up to read this article
Read news from 100’s of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
One subscription that gives you access to news from hundreds of sites
Already a member? Sign in here
Our Picks
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.