An Edinburgh restaurant owner has branded one of their customers 'unfair' after they left a scathing review.
The owner of Chez Jules, a French bistro in the city centre, hit back at the review which was left last month. The customer, who claimed to have previously loved the eatery, said their experience was 'disappointing' on TripAdvisor.
They said after reporting a series of issues to the waiter, no one helped them. They also claimed their coq au vin tasted of alcohol.
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The review reads: "I’m starting by saying I am a big fan of Chez Jules, always my number one restaurant (if I need to choose where to go for dinner).
"Tonight I went with a friend to have a lovely dinner and finished just to be disappointed. The onion soup was one scoop of onion and the rest just broth (with a tiny slice of bread and a tiny amount of cheese), for £5.95.
"The soup that I remember wasn’t served like that (like they do in the lunch menu), even after I let the waiter notice this, no one tried to fix the problem. We had the chicken in red wine with dauphinoise potato, not bad, but the potato was over cooked and the chicken had the tasting of alcohol very strong.
"I’m very sad to write this review, but I don’t know what happened with the quality of this place."
The following day, the owner responded - and they didn't hold back. The response reads: "I guess we failed the soup test (and this also upset me).
"As for the alcohol in the coq au vin? It is all in the name. And the gratin dauphinoise was overcooked? Ouch.
"This is one is right under the belt. Unfair."
Currently, the eatery has an overall 4 star rating on TripAdvisor. With over 700 'excellent' reviews, the Hanover Street spot seems to be popular with visitors.
A review posted just days ago reads: "A hidden gem, if I lived in Edinburgh I’d be here all the time.
"The atmosphere is perfect, yes it’s loud but that’s because people are having a great time and it’s infectious. I’ve been to France a lot and I was transported back to the perfect French bistro, we had mussels and steak, both perfect.
"The children’s meal was really good. Desserts were as French as you could hope for.
"There’s really nothing that can be improved on."
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