An Edinburgh restaurant has apologised to a customer after they were forced to cancel their booking 'because they had a child.'
Fazenda in the capital's city centre had issued a response to the diner on TripAdvisor after they left a furious review about their experience trying to get a table.
Speaking on the reviewing site, the diner explained they had called Fazenda in advance to make a reservation and had informed staff they would be bringing children.
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Currently, the restaurant's child policy states that you cannot bring youngsters under the age of eight into the premise after 8 pm, however the parent claimed that staff had said it was fine to have the table at 7.15pm.
However, on the day of the reservation the venue had got in touch to say that if they could not come in at 6.40pm instead, they would not be able to dine with them.
The review said: "We called them [Fazenda] to reserve a table. We had given all information about us. Even about age of our children, dress code, allergies,…etc.
"We had talked for 15 minutes about the reservation. they said me that everything is ok, you can come at 19:15. After three hours, they called me.
"They said that we made a mistake, must change the time, you should come at 18:40. I asked why? They said me that we apologise, you have a child. So I canceled the reservation.
"Now I ask you… why did you accept our reservation. You knew everything about us."
Quickly responding to the customer, the restaurant manager had apologised for the "human error" made by the team.
A reply read: "On behalf of our dedicated team, we would like to thank you for having taken the time to leave us your feedback. We were pleased to hear that you chose to reserve a table at our restaurant, however, we were saddened to hear there was some inconvenience caused when creating your reservation and that you were unable to dine with us on this occasion due to our child policy.
"Please be assured that our reception team do their utmost to provide a first class service and to be detailed oriented when handling and altering reservations in our system. In this unfortunate instance, we hope you can understand, a human error on the part of our team lead to your booking being created at an unsuitable time in accordance with our policies.
"Of course, we recognise that it is our responsibility to provide the correct information to our guests and so, in this instance, we can only offer our sincerest apology for the error."
