An Edinburgh handyman has spoken of his disbelief after he was told that he could not access CityFibre broadband due to his flat being “too tall.”
Adam Ferrier, 35, has said that his community lived through four months of CityFibre infrastructure being fitted, only for residents of Tytler Court to be told the layout of their building meant they could not access the upgraded broadband service. The self-employed worker said that this has left him scratching his head.
He says that he has been unable to get an answer from CityFibre or Vodafone, who are helping deliver the product, on why he and his neighbours are unable to get the product considering their community was endured nearly four months of disruption.
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Adam added that he was informed that his block of flats was too tall, despite the block only being four stories high. He was awaiting an engineer from CityFibre yesterday (Tuesday October 18) only for them not to show up.
On the issue, he said: “I find it utterly bizarre that works were carried out for around four months that severely disrupted our lives and impacted accessibility - even for emergency services - at Tytler Court, only for residents to be told that we cannot use the product.
“There are around 70 flats in Tytler Court and we have been told that we cannot access it. They began the work in January this year and only finished up in April.
“Some of the areas that they have dug up look extremely shoddy. As a family we decided in September that we would switch from Sky to this new fancy broadband.
“We were supposed to have an engineer to connect it all up yesterday but they never showed up. I spoke with Vodafone and CityFibre and they said they could not connect our household.
“Vodafone seemed as confused as I was but CityFibre said that the building had the wrong layout and was too tall. How many four story buildings are there in Edinburgh?
“Now we are stuck with slower broadband and cannot connect to the new service even though it is running outside the block front door. We would have been able to save around £40 a month by switching to Freeview and CityFibre but it seems we cannot even though they spent all that money and effort on our street.
“I’m a bit bemused to be honest. They have dug up all the cables and did all the hard draft, surely it cannot be that difficult to figure it out?
“When they did the works in Abbeyhill, the access was restricted in every way and they essentially turned the area into a ghetto. Traffic management was a shambles and on one occasion I saw an ambulance stuck there for twenty minutes.
“It appears to be a shambles.”
Vodafone and CityFibre were contacted for comment.
If you have experienced similar issues, then please contact: Jacob.Farr@reachplc.com to share your story.
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