An Edinburgh mum has hit out at McDonald's after ordering a family meal as a treat for her diabetic daughter who has been struggling to eat and feeling down.
The mum told how her seven-year-old daughter lost her appetite recently due to feeling unwell and decided to surprise her with a rare McDonald's for a treat on Tuesday October 11 from the Cameron Toll restaurant.
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In order to have the meal, she administered insulin to her daughter but was left gutted when the delivery arrived with just two small portions of chips instead of the kid's happy meal and other food.
Her daughter was gutted and when the local mum called to complain, she was astonished to be told 'It's not our problem'.
Speaking to Edinburgh Live the mum said: "I have a seven-year-old daughter who is a type 1 diabetic.
"She has been poorly and hasn’t had a huge appetite to get her to eat something more substantial we tonight offered her a treat that is rare because of her health.
"We offered her a McDonald's and she was delighted as she loves the chicken nuggets it was so lovely to see her get excited about eating as she hasn’t much over the past few days."
The family ordered from a local store and their daughter was excited to get her favourite meal after a tough period of not feeling well.
She explained: "I went through just eat and ordered from the Cameron toll branch we waited about 30 minutes for the order which was great for our excited little girl low and behold when the meal arrived there was no chicken nuggets in her box only two small fries right away she was devastated."
The mum was devastated as she had ordered the takeaway to cheer her little girl up.
"My whole stomach sunk I felt so bad for her but the thing that got me the most was I had already administered her insulin for her time she was eating and to cover her meal she had to have the right amount of insulin which this has now thrown completely off.
"As I don’t drive I phoned the restaurant to be told by the on duty manager that she doesn’t know what to tell me she can only apologise and it’s not there problem they didn’t know my daughter was a type 1 diabetic who has to have insulin" she said.
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Adding: "I am completely and utterly sickened by this whole ordeal and response no remorse or responsibility taken at all.
"How can it be so hard to read an order off a screen and put it in a bag correctly. Yes it’s frustrating at the best of times when items are wrong or missing but when it’s for a sick child and they have absolutely no care in the world that is just disgusting.
"I just wanted to bring some sort of awareness to the situation as they seemed not to really care and as a restaurant food standards should be held seriously they seemed to not even care in the slightest."
The mum phoned up the store to complain but was not impressed with the response. McDonald's say they are investigating the incident.
A McDonald's spokeswoman said: “We are very sorry to hear about this customer’s experience. We take order accuracy very seriously and have a number of procedures in place to avoid inaccurate orders. We are disappointed that we fell short of these on this occasion. We can confirm the customer has been refunded by Just Eat."
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