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Edinburgh Live
Edinburgh Live
National
Kris Gourlay

Edinburgh Lothian Buses 'sorry for letting customers down' as service changes announced

Lothian Buses have announced new timetable adjustments for several services that will come into affect on July 24, as well as offering a sincere apology to the customers that they have "let down" in the last few weeks.

A statement posted on their social media channels indicated that they were making several service alterations to improve the reliability of buses around the city, as well as indicating that recruitment has been a big issue for the company.

Part of the statement read: "Like many operators across the bus industry, and indeed many other business sectors, recruitment has become a big challenge. Our teams continue to work tirelessly in a difficult climate to recruit and train new drivers in order to allow us to deliver reliable services to our customers.

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"We are very sorry if you are one of the customers we've let down in the last few weeks. We know that we've fallen short on delivering the service you've come to know and respect.

"To ensure that we can stabilise our network and get you back travelling, we will introduce a short notice timetable change from Sunday July 24 in order to operate the services as advertised for our customers."

On their website, Lothian Buses confirmed there will be bus stop changes to Lothian Country services, as well as no route changes for EastCoastbuses, Airport and Nightbus services.

For many of the city's routes, there will be no changes. However, most of the services that operate in and around the city centre will see either a minor timetable change, increased frequency or alternative stops.

Services, 3, 4, 5, 8, 10, 23, 27 and 30 will all see minor timetable changes, of which can be found on the Lothian Buses website.

The number 7 will see its frequency changed to every 30 minutes in the evening. With part of Leith Walk opening to traffic on Monday, July 18, the service 11 will serve Leith Walk and Pilrig Street in both directions.

For services 15 and 22, buses will stop at Stop PK instead of Stop PN on Princes Street in efforts to reduce congestion at Waverley Steps.

Service number 16 will be rerouted in the city centre via Princes Street and Leith Street, serving stops PM, JD, JA and PP. In response to customer feedback, a direct link will be restore from The Shore to Waverley Steps for onward rail connections.

The Service 19 will no longer stop at Stop PN on Princes Street in efforts to reduce congestion at Waverley Steps. It will continue to stop at PK on Princes Street and ZK on Waterloo Place.

For the number 30, Saturday frequency will change to every 12 minutes. Finally, the number 49 will no longer stop at Stop PN on Princes Street in efforts to reduce congestion at Waverley Steps. It will continue to stop at GL on George Street and JD on Leith Street.

To check the latest adjustments to services across the board, you can do so here.

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