An Edinburgh KFC has been branded the 'worst in Scotland' with a series of scathing reviews slamming the fast food restaurant.
The KFC at Hermiston Gait Retail Park is ranked as 289th out of 289 'quick bite' food spots in Edinburgh, with the fried chicken franchise having a shocking 2 out of 5 rating from 91 reviews - 59 of them have given the restaurant a 'terrible' one star.
Located just off the City of Edinburgh bypass and by Edinburgh Park railway station, the KFC is one of dozens across the capital.
However, according to customer feedback, it is the worst in the city, with some even labelling it the worst in the country.
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A number of customers have claimed part of their order was missing and the food was served cold, while others have questioned the restaurant's hygiene and 'disinterested' staff.
In January 2020, one person titled their review 'Worst KFC in Scotland (take disinfection wipes)'.
Meanwhile, in February of that year, another review was headed 'This is the worst branch I've EVER visited, including American branches'.
But it seems that two years on, customers continue to be disappointed.
Just two weeks ago, one person labelled their experience a 'shambles' and said: "Staff seems to be intoxicated or completely distracted. Waiting ages. Being served reluctantly."
Further feedback left in March said: "We waited 20 minutes for a Drive Thru. When we got home all the fries had been forgotten and the chicken and corn had been over cooked.
"A lot of food went straight in the bin."
Another person, who actually gave the fast food eatery 3 out of 5 stars, also said missing chips was a reoccurring theme, adding: "Just went to the place ordered a family Feist Tower burger and large popcorn chicken. Got home opened the bag to find no chips.
"This is not the first time I’ve not been given the correct order always something missing every time."
At the start of this year, one customer claimed they were concerned about the hygiene of the restaurants, with their comment including: "Where do I start? Staff looked run ragged. Sat at our table and I looked in disgust at the state of the floor. In times of Covid 19, I repeat there should not be dirty face masks lying on the floor.
"Food all over the floor, not just at one table. Floor was filthy looked like it hadn't been cleaned in hours, so many dirty tables which hadn't been cleared.
"I find this hard to believe but the toilets were cleaner than the actual restaurant. My very first visit there and my very last."
And one diner appears to have summed up the thoughts of many, by urging people not to visit the food spot.
They commented: "OMG please don't try and get an meal from here, they never get the whole order right. On every occasion there will be something (more than 1 thing) missing from the main meal and it's cold. Staff are disinterested and it's not good enough
"We have tried to support this outlet especially through covid and I'm a key worker, but some things should just know when enough is enough."
To see the feedback in full, you can visit the TripAdvisor website here.
