A couple who had travelled to stay at a South Queensferry hotel say they were put off by 'hooded youths' at the car park.
The guests were staying at the Dakota hotel on the outskirts of Edinburgh, but were unhappy after alleging that no parking was available in the main car park and that the overflow space was somewhere that ‘hooded youths’ gather.
They also claimed that they had to wait for an hour for a spot to open up at the back of the hotel and that it was a tight squeeze fitting their car in.
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In a post on TripAdvisor, the guests wrote:: “No parking available and the “overflow parking” is in an unlit piece of ground where hooded youths gather!
“I was forced to wait an hour before I finally found a spot at the rear of the hotel where I could squeeze in the car.”
The hotel, which overlooks the Firth of Forth and the three Bridges that stretch across to Fife, responded and apologised to the customer but said that CCTV is in operation at the overflow car park.
As well as this they said that staff members were on hand to be able to escort them to the site.
Dakota says that during their stay the hotel was at full capacity and that the on-site restaurant was also extremely busy.
In a response to the two star review, they said: “Dear Roam46662514175,
“Thank you for taking the time to provide us with a review from your recent stay at Dakota Edinburgh.
“I am disappointed to read that you rated us 2* due to the parking arrangements at the hotel. We offer guests complimentary onsite parking for the duration of their stay, however due to the hotel being at full capacity and the restaurant being extremely busy resulted in limited availability in the car park. We do have an overflow Car park covered by CCTV which the team were able to escort you too however I am glad to see that you were able to find a space in the onsite car park.
“I do hope that other than this, you had an enjoyable stay and should there be anything further we can assist with- please do not hesitate to contact me on guestrelations@edb.dakotahotels.co.uk
“Warm Regards"
Overall, the Dakota hotel ranks highly on TripAdvisor with an average score of 4.5 out of five which is considered “excellent.”
One satisfied customer said: “Great one night stay fab cocktails, great service and a warm welcome on a cold day - definitely recommend and worth it to walk the Forth Road bridge and see North and South Queensferry . Room nice - shower amazing / luxury toiletries and tasty biscuits with the in room coffee”
Whilst another said: “Lovely hotel, great food and exceptionally fantastic staff! Made a real effort to squeeze in a last minute table of five into the restaurant - massively appreciated.
“Would definitely stay here again, without a doubt!”
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