A British Airways passenger whose luggage went missing a week ago said she is still waiting on her bag - and claims staff told her 'it's a sh**show'. Margaret Brennan, 54, travelled to London City from Edinburgh Airport last Friday with her husband Kieran, 60, for a short break but her case did not appear on the carousel.
Social worker Margaret said she is still waiting for her missing luggage, which contained sentimental jewellery, new clothes and her iPad. Industry-wide staff shortages have caused huge disruption for travellers and holidaymakers causing flights across Europe to be delayed or cancelled.
Margaret said she has made countless calls to British Airways and criticised the lack of customer information. Margaret, from Callander, said: "When I arrived to check in last Friday BA was a mess. There were huge queues and only three people on the check-in desk.
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"When I checked in the lady told my husband to keep a hold of his bag, she told me it was a "sh** show" in baggage and hoped that my bag would be okay. When I arrived in London there was no bag for myself and there other people.
"I was down for events and my case had new clothes and jewellery etc as I did not perceive any risks in flying on a domestic flight." She said she was told by airport staff yesterday that her bag was still in Edinburgh, 'with thousands of other bags'.
She said: "After looking at various Facebook posts and knowing people personally who are in the same situation it is becoming a serious issue. I am away again next week and I need my bag.
"I have spent hours on calls to BA. There is a security issue if there are piles of bags lying somewhere."
Edinburgh Airport said it has no responsibility for luggage unless the issue is related to a problem with its own carousels. A spokeswoman for British Airways said: "We're doing everything we can to reunite our customer with their baggage as soon as possible. We apologise for the delay and inconvenience caused."
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