A Scottish woman was left stranded in Turkey after easyJet cancelled her flight to Edinburgh just hours before she was due to board.
Caroline Daniels was set to fly from Bodrum to Edinburgh on Wednesday evening. She was on her way to the airport when she got a text from the airline to say her flight had been cancelled.
The 53-year-old on a solo holiday was left to find her own way home after the airline told her the next flight to Scotland on Saturday was already full and they couldn’t get her on another flight.
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NHS worker Caroline told the Daily Record : "I had to call customer services and they said the next flight on Saturday was full and they were unable to get me on another flight.
"They were no help. The person I spoke to told me if I had to pay for another flight to make sure it was economy!"
Desperate to get back to Scotland, she was forced to fork out £250 for a flight home with Jet2 on Friday. She also had to pay for another two nights at the hotel, parking charges and £150 phone charge while trying to sort out a new flight home.
She continued: "I managed to get one of the last seats on a flight home with Jet2 on Friday night.
"Thankfully my hotel room was still available, although I've had to pay for that too.
"This was the first time I've travelled alone and it was quite scary not being able to get home.
"Easyjet don't seem to care about leaving passengers stranded."
"To be told that they'll access my claim with no promise of a refund is very uncommitted," Caroline added.
"Thankfully I had the money there to pay for this all but what if I didn't have that money? I don't know who you would get home if you have got that cash.
"It's just been a total nightmare."
An easyJet spokesperson said: "We are very sorry that Ms Daniels’ flight from Bodrum to Edinburgh was cancelled. While we notified customers of their options in advance so they could rebook before travelling to the airport, including with alternative carriers to get them home as quickly as possible, we know options were limited on some routes at this time and fully understand the difficulty this will have caused for which we are very sorry.
"We also offered customers hotel accommodation and advise customers who are required to book their own that they will be reimbursed.
"Our team in touch with Ms Daniels to apologise for her experience and reimburse her for her expenses. Once again we are very sorry for the disruption caused.”
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