An Edinburgh British Airways passenger has been left "angry" and "tired" after one of his luggage bags, containing valuables, has been lost for a third time since flying with the airline.
Neelabh Gupta, a PhD student at the University of Edinburgh, took to social media to complain to British Airways, saying it was the third time that they had lost his luggage.
In a tweet posted on Tuesday, March 1, he said: "24 hours, there is still no update about the bag. This is the third time @British_Airways has managed to misplace my check-in luggage. @HeathrowAirport @EDI_Airport, please provide updates as soon as possible."
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Neelabh boarded a flight from New Dheli to London Heathrow on February 28, then from Heathrow to Edinburgh on the same day. After numerous delays to the flight, he arrived in the capital 22 hours later.
Neelabh then waited 45 minutes for his first bag of luggage to come through on the conveyor belt, but his second was nowhere to be seen.
Speaking to Edinburgh Live, Neelabh, 29, said: "I waited for my bags to arrive for nearly 45 minutes. One of my bags arrived, the other did not. There was no one at the baggage inquiry desk. I had to ask around a lot to locate the baggage manager for British Airways.
"I was told that my bag is still in London and will arrive either the same night or the next day. This was the third time British Airways had misplaced my bag. I'm angry and very tired."
After returning home to Edinburgh to wait on a call from the airline, Neelabh heard nothing, despite waiting a full day. When he called the customer helpline, he was met with quite a difficult question to answer.
He continued: "They just told me to wait for up to 72 hours to hear back from them. At one point, the customer care executive asked me if I had seen my luggage being loaded in the aircraft at Dehli. I really did not know how to answer that question.
"I called again yesterday, March 2, and the same thing happened, they said my bag will be delivered and I should just wait. Apart from apathy and carelessness of the airlines, there seems to be no accountability."
Neelabh also noted that the missing bag contained valuables, including research notes and textbooks for his degree that he needs to continue studying.
He added: "There are important books and documents related to my research in it. More than any other personal belongings, I am extremely worried about losing them."
British Airways provided an update on the situation, saying that they apologise for the inconvenience caused, and are doing everything to track down the missing bag.
A spokesperson said: "We appreciate how frustrating this must be and we continue to do everything we can to reunite our customer with their bag as soon as possible. We're sorry for the inconvenience caused and we'll be in touch with them as soon as we have an update."
