Edinburgh Airport has shared an update after it was revealed that hundreds of pieces of missing luggage belonging to passengers were being stored at the airport.
The aviation industry is currently struggling to meet demand amid a high number of travellers heading off for holiday over the summer. This, combined with staff shortages, has led to major delays and even flight cancellations.
On Wednesday, BBC News reported that hundreds of missing bags belonging to passengers passing through the airport were being stored in a nearby warehouse. Baggage handling company Swissport stated that it was holding the luggage at the site while it worked through a major backlog.
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Speaking to the BBC, a Swissport spokesperson commented: "Unfortunately, a significant number of bags from a range of airports and operators are not being loaded onto connecting flights into Edinburgh. Instead, they are arriving on different, later flights after most passengers have already left the airport.
"The knock-on effect of these missed baggage connections has created a backlog of luggage to be processed. We understand this is a really frustrating situation for passengers and we're working closely with our airline and airport partners to process these bags as fast as we can."
A spokesperson for Edinburgh Airport told Edinburgh Live: “This is a challenging time for the entire aviation industry and we know airlines and handling agents have been working hard to reunite passengers with their baggage. We’re doing what we can to support them in this, and this includes access to and help in transporting bags to secure designated storage areas on campus which is now allowing them to process items and repatriate them with their customers.
“While we do appreciate the situation and attempts to contact airlines and handling agents will be frustrating, what we cannot accept is abusive behaviour towards our staff. We will continue to help passengers where and when possible and we encourage everyone to be kind and considerate, especially when staff are trying to signpost them to the appropriate partners."
They added: "We would remind passengers they need to contact their airline and handling agent if they have any queries relating to baggage."
In response to the news, Edinburgh Airport has posted a page on its website detailing advice for passengers who have questions regarding their baggage. It can be found here.
See below for a full list of which baggage carrier handles each airline's luggage.
Swissport
Air Canada
Air France
Aer Lingus
Atlantic Airlines
Balkan
Brussels Airlines
Delta
Finnair
Jet2
KLM
Norwegian
Qatar
Ryanair
SAS
Transavia
TUI
Turkish Airlines
Virgin Atlantic
Wizz Air
Menzies
Aegean Airlines
Air Baltic
British Airways
Edelweiss
Eurowings
Iberia
Loganair
Lufthansa
Sun Express
United
Vueling
WestJet
WFS
easyJet
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