FAQs
How do I contact eBay customer service?
eBay provides various ways to contact customer service, including phone support, live chat, and email. You can find the contact information for eBay customer service on their website under the "Help & Contact" section.
Can I return items purchased on eBay?
It depends on the seller's return policy. Many sellers on eBay offer returns within a certain timeframe if the item is not as described or is faulty. Before making a purchase, be sure to review the seller's return policy listed on the item's listing page.
How do I pay for items on eBay?
eBay offers several payment options, including PayPal, credit/debit cards, and other electronic payment methods. Sellers may specify their preferred payment methods in their listings. Simply follow the instructions provided during the checkout process to complete your payment.
Is it safe to buy on eBay?
eBay has measures in place to help ensure a safe buying experience, such as buyer protection policies and seller standards. However, it's essential to exercise caution and use common sense when making purchases. Always review the seller's feedback and ratings, and be wary of deals that seem too good to be true.
Hints and Tips
Look for Free Shipping: Filter your search results to show only listings with free shipping if possible. This can save you money on shipping costs, especially for larger or heavier items.
Consider Used or Refurbished Items: Don't overlook used or refurbished items, especially for electronics or other items where condition matters less. They can often be significantly cheaper than new items.
Watch Items: Use the "Watch" feature to keep an eye on items you're considering purchasing. Sellers sometimes offer discounts or promotions on watched items, and it helps you track price changes.
How to use an eBay voucher code
1. Find a Code: Locate a voucher code for eBay from our website.
2. Select Your Items: Choose the item(s) you want to purchase on eBay.
3. Add to Cart: Add your chosen item(s) to your eBay shopping cart.
4. Proceed to Checkout: Click on your cart and proceed to checkout.
5. Enter Code: Look for the "Enter code" field during checkout.
6. Apply Code: Type or paste the eBay voucher code into the field and click "Apply".
7. Review Discount: Ensure the discount is applied correctly to your order total.
8. Complete Purchase: Enter your payment and shipping details to finalize your purchase.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a coupon code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
How we make money
Tom’s Guide makes money from coupons through a commission-based model. We have agreements in place with each retailer on our site - for every purchase made using one of our coupons or deals, we earn a small percentage of the order total back in commission.
Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
