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The Guardian - UK
The Guardian - UK
Business
Jasper Jolly

Rishi Sunak says airlines must help stranded passengers after ‘dodgy flight plan’ caused meltdown – as it happened

A photo of EasyJet aircraft in Berlin.
EasyJet aircraft in Berlin. The airline has said it will put on repatriation flights to return stranded passengers to the UK after an air traffic control failure. Photograph: Hannibal Hanschke/Reuters

Closing summary: Air traffic disruption eases; no widespread 'greedflation' says BoE

The disruption to UK airline schedules from Monday’s air traffic control failure appears to be fading, with the number of cancellations dropping at London Heathrow, but the recriminations have been going strong today.

Willie Walsh, the head of aviation lobby group Iata, said airlines should not have to pay for mistakes by Nats, the national air traffic service. Airlines could end up covering costs of up to £100m, Walsh said.

Nats boss Martin Rolfe said the computer crash was caused by incorrect data uploaded to the flight planning system.

Prime Minister Rishi Sunak has said the airlines must stand by their duty to look after stranded passengers. EasyJet is flying extra flights over the next few days to get people back from holiday destinations.

In other business news today:

  • Only companies able to exploit market power have been able to increase profit margins since the start of the Ukraine war, according to a new Bank of England study on “greedflation” that found no widespread evidence of companies gouging their customers.

  • London-listed Instem has been taken private in a £200m deal marking the second British life sciences company this week to be snapped up as foreign buyers target the UK for cheap takeover deals.

  • Mark Thompson, the former New York Times and BBC chief, has been named the new CEO of cable news giant CNN, tasked with reviving a network beset by sagging ratings and falling profits.

  • Superdry has suspended trading in its shares as the British brand’s auditors finalise their review of its accounts.

  • The number of UK mortgage approvals fell to its lowest level in five months in July, amid fresh evidence of the impact of the sharp increase in borrowing costs on the housing market and the wider economy.

You can continue to follow our live coverage from around the world:

In the UK, Rishi Sunak announces ban on ‘zombie-style’ knives and says there is no reason for them to be on streets

In the US, Donald Trump is reportedly considering skipping 6 September plea hearing in Georgia

There are warnings of ‘catastrophic’ storm surges after Hurricane Idalia makes landfall in Florida

In our coverage of the Russia-Ukraine war, the Kremlin says Prigozhin plane crash may have been caused deliberately

Thank you for reading our live coverage today. Please do join us again bright and early tomorrow morning for more. JJ

The FTSE 100’s latest reshuffle is incoming (with confirmation due later today, once UK markets close). One new face among London’s blue chips will be one of its most familiar: Marks & Spencer.

The Guardian’s retail correspondent, Sarah Butler, reports:

Marks & Spencer is on track to re-enter the UK’s list of top-rated companies for the first time in four years amid hopes of a permanent revival at the high street stalwart.

M&S fell out of the FTSE 100 list of the UK’s most valuable stock market companies in 2019 as sales and profits slid amid heavy competition from rivals such as Primark and the major supermarkets.

The retailer’s share price has surged this year, taking its market value to more than £4bn, after it thrived during the cost of living crisis by improving the value for money of its clothing and food.

Its balance of high street and online retail has enabled M&S to bring in fresh new brands to complement its own and to offer cheap returns and click and collect services, giving it an edge over purely online retailers such as Asos.

M&S will probably replace struggling investment manager abrdn, while insurer Hiscox housebuilder Persimmon and chemicals company Johnson Matthey are also set to be relegated. They are expected to be replaced by pharma companies Hikma and Dechra Pharma and machinery maker Diploma.

Shares on Wall Street are basically flat in early trading – it is still very much August on global stock markets.

Here are the opening snaps, via Reuters:

  • S&P 500 UP 3.70 POINTS, OR 0.08 PERCENT, AT 4,501.33

  • NASDAQ UP 12.49 POINTS, OR 0.09 PERCENT, AT 13,956.25

  • DOW JONES UP 0.10 POINTS, OR 0.00 %, AT 34,852.77

People playing with Lego at Changle Digital Education Town 101 Art Tide Play Center in Fuzhou, Fujian province, China.
People playing with Lego at Changle Digital Education Town 101 Art Tide Play Center in Fuzhou, Fujian province, China. Photograph: Costfoto/NurPhoto/Shutterstock

Lego has suffered a steep drop in profits as even the world’s biggest toymaker struggled with rising inflation adding to its costs.

Operating profits dropped to 6.4bn Danish krone (£740m) in the first half of 2023, compared with 7.9bn krone in the same period in 2022, Lego said on Wednesday.

Sales were up 1% against 2022 at 27.4bn krone, which the Danish privately owned company said was a feat considering the decline in the overall toy market, as families in many countries are squeezed by high inflation.

Niels Christiansen, Lego’s chief executive, told Reuters:

It has been a challenging six months for the toy industry. But we’ve taken market share and have grown 10% faster than the market.

Chinese sales were a problem, but the company insisted it will continue to try to expand sales there. It said:

Consumer sales in major, established markets such as Americas grew, while consumer sales in China were impacted by a slower than predicted return to pre-pandemic shopping habits. The company will continue to expand its retail footprint and online presence in China in 2023 and beyond to reach more children.

The US GDP revision may have been an expected downgrade, but don’t ring the alarm bells just yet, say economists.

Stephen Stanley, chief US economist at Santander Corporate and Investment Banking, said:

The figures were noticeably softer than I had anticipated. However, in the big scheme of things, I am not sure this moves the needle much.

A somewhat weaker than expected Q2 result would carry more weight if there was downward momentum carrying into Q3, but the opposite appears to be the case. Consumer spending was robust in June and likely even stronger in July.

At the moment, my Q3 real GDP estimate remains at 3.7%, which would be the strongest quarter since 2021.

The US GDP downgrade means the world’s biggest economy is growing at a “still-healthy 2.1% annualised”, said Paul Ashworth, chief North America economist at Capital Economics, a consultancy. But other ways of measuring output suggest a much deeper slowdown.

He said:

The truth probably lies somewhere in between – but we’ll find out for sure when the annual benchmark revision is released with the third estimate of second-quarter GDP in one month’s time.

Here is some handy analysis of the US GDP numbers from Reuters:

The economy grew at a 2.0% pace in the first quarter and continues to push ahead despite 525 basis points’ [5.25 percentage points’] worth of interest rate hikes from the Federal Reserve since March 2022.

It is expanding at a pace well above what Fed officials regard as the non-inflationary growth rate of around 1.8%.

The economy’s resilience raises the risk of borrowing costs remaining higher for a while, but slowing inflation is fueling optimism that the U.S. central bank is probably done hiking rates and could engineer a “soft landing.” Most economists have walked back their forecasts for a recession this year.

US economy grew slower than thought in second quarter

The US economy grew more slowly than previously thought between April and June, adding to signs of slowing output that could make the Federal Reserve reconsider before raising interest rates further.

US annualised GDP growth was revised down to 2.1% in the second quarter, lower than the 2.4% previously thought on the first measure. Economists had not expected a downward revision, according to a poll by Reuters.

Prime Minister: Airlines must carry out duty to stranded passengers

Britain's Prime Minister Rishi Sunak holds a machete seized from knife attacks during a visit to the Kilburn police station, northwest of London.
Britain's Prime Minister Rishi Sunak holds a machete seized from knife attacks during a visit to the Kilburn police station, northwest of London. Photograph: Justin Tallis/AFP/Getty Images

Prime Minister Rishi Sunak has said it is important for airlines to carry out their responsbilities to air passengers stranded abroad.

Disruption from Monday’s air traffic collapse – caused by a single corrupted flight path filing by an unnamed airline – has carried on for two days, amid bickering over who should be responsible for bearing the extra costs caused.

Those costs could reach £100m for the airline industry, according to a lobby group.

During a visit to a police station in London on Wednesday, the prime minister was asked whether the government was doing enough to support customers and whether more should be done to help people to access compensation, Press Association reported.

He replied:

I know how frustrating the situation is for families where they are ... It is important that airlines honour their obligations to passengers with regards to accommodation and flights to bring them back home.

The Transport Secretary has been extensively engaged with the industry to make sure they do honour their obligations and support passengers to the absolute best of their ability.

British Airways cancelled more flights on Wednesday, while easyJet was putting on extra repatriation flights to retrieve stranded customers in European destinations.

A photo of UK Prime Minister Rishi Sunak visiting JLR (formerly Jaguar Land Rover) on 19 July in Warwick, central England, for an announcement on an electric car battery factory to be built by its Indian owner Tata Group.
UK Prime Minister Rishi Sunak visits JLR (formerly Jaguar Land Rover) on 19 July in Warwick, central England, for an announcement on an electric car battery factory to be built by its Indian owner Tata Group. Photograph: Christopher Furlong/AFP/Getty Images

The head of parliament’s business committee has requested details from the government over the size of subsidies offered to Indian conglomerate Tata to build a battery “gigafactory” in the UK that will supply carmaker JLR.

Labour MP Darren Jones wrote to business secretary Kemi Badenoch requesting a breakdown of the subsidy package on offer, after Tata last month revealed it would invest in the UK over Spain. The letter was published on Wednesday.

JLR, the maker of Jaguar and Land Rover cars, will eventually depend on the UK gigafactory for most of the batteries in its upcoming all-electric range. Winning the gigafactory to the UK was a major boost for the industry, but it came at a cost thought to be worth hundreds of millions of pounds.

Jones asked Badenoch for details of “what types of support have been made available (for example, direct grants, government underwriting of loans, commitments on other financial measures such as energy costs, support with land or other physical infrastructure requirements, including grid and/or electricity connections) as well as the scale of that support.”

Under law the UK government must publish details of all state aid to companies, but this can take more than a year, and also depends on when funds are actually disbursed, rather than merely pledged.

Jones asked for a response by 8 September.

At lunchtime in London the FTSE 100 is up 0.4%.

It is bucking the trend across Europe: Germany’s Dax, France’s Cac 40 and the Stoxx 600 (which includes companies from all of the above) have all lost between 0.1% and 0.3%.

A photo of Steve Pizzano helping board up a friend's souvenir shop ahead of the arrival of Hurricane Idalia in Clearwater Beach, Florida, on Tuesday.
Steve Pizzano helps board up a friend's souvenir shop ahead of the arrival of Hurricane Idalia in Clearwater Beach, Florida, on Tuesday. Photograph: Adrees Latif/Reuters

In the US southeast the big focus for the next few days will be on the first hurricane to hit the country this year.

Hurricane Idalia will make landfall as a category 4, meaning winds will reach at least 130mph. You can follow updates on the hurricane here:

There are mandatory evacuations in parts of Florida, which will bear the brunt of the hurricane on Wednesday.

The Guardian’s Oliver Milman reports:

The rapid intensification of the hurricane, which is expected to bring strong winds, rain and a storm surge of up to 12ft as it travels across northern Florida, has been spurred by ocean temperatures that have remained persistently elevated throughout the summer.

The eastern parts of the Gulf of Mexico have been around 87F (30.5C) to 89F (31C) in recent days, several degrees above the long-term average and part of a vast network of marine heatwaves that have covered nearly half of the world’s oceans this summer. Scientists have said the extreme oceanic heat is consistent with the expected impacts of the climate crisis.

The exceptional warmth of the Gulf extends down to about 165ft below the surface of the area where Idalia is traveling through, a rare occurrence described as “other-worldly” by Andy Hazelton, a scientist at the National Oceanic and Atmospheric Administration (Noaa).

Danish wind giant Ørsted shares plunge after warning of billions in extra costs

A photo of the Walney Extension offshore wind farm operated by Orsted off the coast of Blackpool, UK.
The Walney Extension offshore wind farm operated by Orsted off the coast of Blackpool, UK. Photograph: Phil Noble/Reuters

The share price of Danish offshore wind energy company Ørsted has plunged by 20% after telling investors it could face an impairment of 16bn Danish crowns (£1.9bn) because of problems in its American operations.

The company said three big wind projects had been “adversely impacted by a handful of supplier delays”, and it is struggling to get expected tax credits, while rising interest rates have also added to costs.

Ørsted was previously known Dansk Olie og Naturgas (Danish oil and natural gas, or Dong Energy), but it pivoted to wind power over the course of the last 15 years. That put it in a strong position to capitalise on the huge wave of environment-focused investment during the coronavirus pandemic.

However, it has struggled in recent months with supply chain problems in particular, which have delayed projects. Its share price has dropped by two-thirds from its peak in early 2021, at the height of the coronavirus investment mania.

A graph showing that Ørsted's share price hit its lowest since early 2019 on Wednesday.
Ørsted's share price hit its lowest since early 2019 on Wednesday. Photograph: Refinitiv

Its shares hit their lowest since early 2019 on Wednesday after falling by 20%.

A photo of a Boeing 747 400 Jumbo jet airliner taking off from London Gatwick airport.
A Boeing 747 400 Jumbo jet airliner taking off from London Gatwick airport. Photograph: Anthony Kay/Flight/Alamy

Passenger numbers at Gatwick airport soared to 19m during the first six months of the year, according to its operator, although air traffic control strikes across Europe contributed to a rise in delayed departures and landings.

Demand for travel resulted in 41% more passengers travelling through the airport between January and June compared with 2022 – when Covid restrictions were still in place – Gatwick said as it released half-year results.

Despite a challenging operating environment, the airport reported a net profit of £79m for the first six months of the year, a 56% increase compared with the same period in 2022.

You can read a full report here:

Asked why the flight data that caused widespread cancellations of flights to and from the UK was not rejected “like a piece of spam”, Nats chief executive Martin Rolfe said:

Our systems are safety-critical systems; they are dealing with the lives of passengers and the travelling public. So even things like just throwing data away needs to be very carefully considered.

If you throw away a critical piece of data, you may end up in the next 30 seconds, a minute or an hour with something that then is not right on the screens in front of the controller.

You can read the full story here:

Officials at UK air traffic controller Nats were first aware of the problem at about 8:30am on Monday, according to an interview by the Independent covering the timeline of the chaos in British airspace.

They received the corrupted flight plan on the morning of the bank holiday, and they then had four hours of data saved. However, as they worked on getting the system back online that store of flight plans ran out, meaning they had to switch to manual systems.

Nats boss Martin Rolfe said:

The problem was significantly different from anything we had seen before, and of course that always raises questions as to what the cause was. It is only in circumstances where things are so outside of what we expect to see that we would revert to manual operations.

“At the time we had no idea. We have a better idea now, but at the time we didn’t. So we started to invoke contingency procedures: talking to airlines, talking to the [Department for Transport], talking to the [Civil Aviation Authority] to make it clear that there was a potential for a significant problem.

A British Airways Airbus A380 airplane on final approach flying over the houses in Myrtle Avenue, arriving for landing in London Heathrow Airport.
A British Airways Airbus A380 airplane on final approach flying over the houses in Myrtle Avenue, arriving for landing in London Heathrow Airport. Photograph: NurPhoto/Getty Images

British Airways has reportedly cancelled another 34 domestic and European flights as the disruption from Monday’s air traffic control failure continues.

Flights were cancelled linking London Heathrow to Aberdeen, Edinburgh and Glasgow in the UK, and Berlin, Budapest, Dublin, Frankfurt, Geneva, Munich, Prague and Rome in Europe, according to the Independent.

Martin Rolfe, the chief executive of Nats, the company controlling UK airspace, did not deny on Wednesday that an “unusual piece of data” may have been behind the failure of a key part of the airspace management system.

He was asked this morning about a report in the Independent that a “dodgy flight plan” was behind the failure of the system.

Ashley Webb, a UK economist at Capital Economics, a consultancy, said the consumer borrowing and mortgage data suggested interest rate increase are starting to weigh more heavily on the UK economy.

He said:

The drag from higher interest rates on bank lending grew further in July, particularly in the housing market. We think this effect will intensify as the Bank of England presses ahead with another 25 basis points interest rate hike, from 5.25% to 5.50%, in September and keeps rates there until the second half of 2024.

And the subdued £0.4bn increase in households’ bank deposits is much smaller than the pre-pandemic average and may suggest that households finances are becoming more stretched.

UK consumer borrowing also fell back in July, according to the Bank of England’s data.

Net borrowing of consumer credit by individuals fell to £1.2bn in July, down from £1.6bn in the previous month, the Bank said.

Paul Heywood, chief data and analytics officer at Equifax UK, a credit scoring company, said:

Today’s Bank of England figures have revealed that consumer borrowing fell by a quarter in July. This fall in borrowing has come as mortgage rates have continued to fluctuate in the face of a further increase to the base rate in September – a sign that inflationary pressures and uncertainty will last into autumn.

For many consumers, housing costs will likely continue to top their list of money worries, as rate rises push the number of mortgages with a monthly repayment above £1,000 up by 28% year-on-year according to the latest Equifax figures. These increasing costs combined with sky-high costs for everyday goods will mean wallets remain squeezed for the foreseeable future.

Housing market slowed in July as mortgage numbers dipped - Bank of England

A photo of estate agents’ “to Let” and “for sale” signs in Islington, north London.
Estate agents’ “to Let” and “for sale” signs in Islington, north London. Photograph: Yui Mok/PA

The UK’s housing market showed further signs of slowing in July as the number of mortgage approvals dropped to 49,400 in July, down from 54,600 in June, according to data from the Bank of England.

The decline was bigger than economists had expected: a poll found an average forecast of 51,000.

Economists are watching the housing market closely for signs that rising interest rates are dampening demand. The Bank has raised interest rates steadily in an effort to reduce inflation, which was at 6.8% in July, well above the Bank’s 2% target.

The higher rates have fed through to costs for house purchases. The “effective” interest rate – the actual interest rate paid – on newly drawn mortgages rose by 0.03 percentage points, to 4.66% in July, the Bank said.

Approvals for homeowners remortgaging slightly increased from 39,100 to 39,300 during the same period.

Shares in fashion retailer Superdry suspended

The Superdry Store on Regent Street, London.
The Superdry Store on Regent Street, London. Photograph: Linda Nylind/The Guardian

Fashion retailer Superdry has suspended its shares on the London Stock Exchange because of a delay to its accounts, blaming problems with “normal procedures” for the failure to report on time.

It is just the latest issue for Superdry, which has struggled over the last five years. As well as the pandemic and the shift away from high street stores, retailers are now facing the cost of living crisis after a damp summer.

In early 2018 its share price was above £20. Before the suspension its share price was 56p.

A chart showing that Superdry's share price is only a small fraction of what it was in 2018.
Superdry's share price is only a small fraction of what it was in 2018. Photograph: Refinitiv

The company said:

Under the Financial Conduct Authority’s Disclosure Guidance and Transparency Rules, the Company is required to publish its audited full year 2023 results by 29 August 2023. The Company is currently working with its auditor, RSM UK Audit LLP, to complete the final technical points of the audit of its full year 2023 results and expects to announce later this week.

The board confirms that the delay is a result of normal procedures taking longer than anticipated during the first year that RSM are auditing the company.

Rolfe has been asked about delays to investments in new systems.

He said Nats invests £100m a year, and the piece of the system that failed was replaced only five years ago.

Asked if Nats should pay for the failures, or if he should lose his £280,000 bonus, Rolfe said there are well established processes for working out who pays.

On his pay, he says he has been focused on getting people to their destinations.

Rolfe said:

If we receive an unusual piece of data, a piece of data that we don’t recognise, it is critically important that that information, which could be erroneous, is not passed to air traffic controllers.

Air traffic controller: system collapsed because it 'didn’t recognise a message'

Martin Rolfe, chief executive of Nats, the UK’s air traffic controller, has apologised for the collapse and said that part of the system collapsed because it “didn’t recognise a message”.

Rolfe told the BBC’s Today programme that it was “absolutely not correct” that the whole of the UK’s air traffic system went down. The UK lost a “part of the system”.

He said:

I would like to offer my sincere apologies.

We worked absolutely as quickly as we could to make sure we could safely restore the service.

Almost all the time it handles it absolutely perfectly. In fact, this is staggering, in the sense that it is incredibly rare. And we make it our business to make sure it is incredibly rare.

Willie Walsh said said he finds it “staggering” that a single corrupted flight plan could have caused the collapse of the whole air traffic control system.

He said:

If it is true it demonstrates a considerable weakness that must have been there for some time. I’m amazed if that is the cause of this.

Willie Walsh has said the UK’s air traffic controller, Nats, should bear the costs related to the delays and cancellations.

Airlines can afford the costs. Since the end of the coronavirus pandemic restrictions airlines have made huge profits: Walsh’s old employer, British Airways owner International Airlines Group (IAG), made profits of £1.1bn in the first half of the year. But Walsh is using the opportunity of the Nats failures to argue for a major change in rules on who compensates passengers.

Walsh said:

I believe there is a great opportunity for the UK post-Brexit to look at the way passenger compensation is dealt with to ensure that the people who are responsible for delays and cancellations ultimately bear the cost – and it’s borne by them, not passed on to other players in the system.

At the heart of this is a failure that should not have happened. Nats have a lot of questions to answer.

Airlines boss Willie Walsh said the airlines are unlikely to be able to recoup any of the costs from Nats.

It is fair to say he is not happy with Nats, the private company that runs the UK’s airspace.

He told the BBC’s Today programme:

This is what really frustrates and angers airlines. This was completely outside the control of the airlines and yet airlines are subject to paying customers for delays, for cancellations, for looking after them, which is very considerable.

It’s very unfair because the air traffic control system that was at the heart of this failure doesn’t pay a single penny.

Airline costs from air traffic control failure could reach £100m - former BA boss

The airline industry will bear costs of as much as £100m because of the UK air traffic control collapse on Monday, according to the former chief executive of British Airways’ owner who now leads the industry’s lobby group.

Willie Walsh, director general of the International Air Transport Association (Iata), said that 1,100 flights were cancelled and hundreds of thousands of passengers had their journeys affected.

He told BBC Radio’s Today programme:

We’re looking at costs in the tens of millions, probably at this stage – too early to estimate fully – but I would imagine at an industry level we’ll be getting close to £100m of additional costs that airlines have encountered as a result of this failure.

European stock markets have edged up at the opening bell, with the UK’s FTSE 100 up by 0.2%, in line with its peers.

Insurer Prudential is the biggest FTSE 100 gainer, up 2.5% after publishing half-year results which showed increased profits.

Here are the opening snaps from across Europe, via Reuters:

  • EUROPE’S STOXX 600 UP 0.2%

  • FRANCE’S CAC 40 UP 0.3%, SPAIN’S IBEX UP 0.2%

  • EURO STOXX INDEX UP 0.2%; EURO ZONE BLUE CHIPS UP 0.2%

  • GERMANY’S DAX UP 0.2%

EasyJet to run extra flights after air traffic control collapse

Good morning, and welcome to our live, rolling coverage of business, economics and financial markets.

EasyJet has said it will put on five repatriation flights to ensure stranded customers can get home as disruption from the collapse of UK air traffic control systems continued for a third day.

The failure of the air traffic control system, run by private company Nats, has been blamed on a single corrupted flight plan entered by an unnamed airline, according to reports.

Martin Rolfe, the chief executive of Nats, the national air traffic service, said the company has “worked incredibly hard since we restored the service back on Monday to make sure that this type of event can’t happen again”.

In interviews with the BBC, he said:

Clearly we live in a world where things like this occasionally do happen. The vast majority of them are fixed and nobody notices, no one is disrupted. Very occasionally we end up with a situation which isn’t possible to fix immediately.

While I agree it is absolutely not the service that we would ever want to provide, our absolute core is providing a safe service that gets everybody to their destination.

In a statement last night, easyJet said:

During this traditionally very busy week for travel, options for returning to the UK are more limited on some routes and so easyJet will be operating five repatriation flights to London Gatwick over the coming days from Palma and Faro on August 30, and Tenerife and Enfidha on Thursday August 31 and from Rhodes on Friday September 1.

We are also operating larger aircraft on key routes including Faro, Ibiza, Dalaman and Tenerife to provide some additional 700 seats this week.

The agenda

  • 9:30am BST: UK Bank of England consumer credit (July; previous: £1.66bn; consensus: £1.3bn)

  • 9:30am BST: UK Bank of England mortgage approvals (July; prev.:54.7k; cons.: 51k)

  • 10am BST: EU economic sentiment index (August; prev.: 94.5; cons.; 93.7)

  • 1:15pm BST: US ADP national jobs created (August; prev.: 324k; cons.: 195k)

  • 1:30pm BST: US GDP second estimate (Q2; prev.: 2.4% annualised; cons.: 2.4%)

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