Customers whose easyJet flights were cancelled due to an IT failure are being urged to seek compensation. Nine flights were cancelled from Manchester Airport, while more than 200 were disrupted across the UK on Thursday.
The budget airline has apologised to the thousands of passengers impacted by the issue and has confirmed that engineers fixed the problem. Some holidaymakers were stranded abroad and complained about the lack of notice given about the disruption.
Other passengers were only told that their flight was cancelled just 10 minutes before they were due to board, one woman claimed. In a statement the airline said: “easyJet can confirm that the earlier IT systems issues have now been rectified.
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“Unfortunately, they resulted in some cancellations and while we expect to operate most of our remaining flying programme some may still be subject to some disruption in the coming hours.
“We advise customers due to travel with us to continue to check Flight Tracker for the status of their flight before making their way to the airport. We apologise for the inconvenience caused and customers can apply for compensation in line with regulations.”
Consumer group Which? urged affected passengers to make claims for compensation from the airline. Travel editor Rory Boland said: “Thousands of passengers are facing huge inconvenience and many will be left out of pocket by this IT failure.
"The airline must also offer the option of a refund or to rebook passengers on any reasonable route as quickly as possible, using other carriers where necessary.”
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