easyJet and Ryanair customers who have been delayed, had flights cancelled, or been wrongly told they can't travel, could be owed hundreds of pounds.
The Independent reported last month that both travel operators had wrongly prevented some passengers from flying after overestimating how much time passengers needed left on their passports before they expired. After some Money Saving Expert readers shared experiencing the same issue, MSE has taken a look into what people could be owed.
It comes as new rules, after Brexit, have changed how long a British passport is valid for European travel for. Whereas before you could travel to EU countries right up until your passport expired, now Brits need at least three months left on it.
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easyJet told MSE it amended incorrect information on its website after being contacted by The Independent. Passengers owed compensation may actively have to claim themselves, though.
MSE said it has also seen complaints from Ryanair customers, but after contacting them for a response they have not received any comment as yet. MSE said it is "unclear why the airline's staff have wrongly rejected passengers".
The Civil Aviation Authority (CAA) says passengers who have wrongly been refused entry onto a flight are entitled to either a full refund or an alternative flight. You can also make a claim for any reasonable expenses incurred if you had to wait for a different flight.
MSE said you could be due up to £520 in compensation if you're wrongly told not to board the plane. It also says if you're delayed by more than three hours or your flight's cancelled, you're often entitled to between £110 and £500 in compensation. MSE has a free online tool you can use if you think you may be owed money.
You can find out more about how to claim if you've been wrongly refused travel here.
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