East Midlands Ambulance Service recorded 100 serious incidents last year – most of which were attributed to long waiting times for patients. The service recorded the figure in the 12 months from April 2022 to March 2023, compared to 74 in the previous 12 months.
The ambulance service covers Nottinghamshire, Derbyshire, Leicestershire, Rutland, Lincolnshire and Northamptonshire.
Serious incidents are described as ‘acts or omissions in care that result in; unexpected or avoidable death, unexpected or avoidable injury resulting in serious harm’.
The incidents are reported and investigated to “allow learning and improvement” within the service.
At a service board meeting on April 4, one non-executive director said “one serious incident is too many”.
There were nine serious incidents reported in February and 17 in March 2023.
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Chief Executive Richard Henderson said that EMAS is “still carrying the greater share of the risk which is leading to patients coming to harm as a direct result of these delays”.
Nationally, pressures on available beds have seen ambulances queueing outside hospitals during long waits to hand over patients.
This is largely due to patient flow problems through hospitals where there are often hundreds of patients who are medically fit for discharge but cannot leave because there is no space for them in the social care system.
Mr Henderson said during the meeting: “Sadly, we did hit 100 serious incidents last year which was in many incidents directly attributed to prolonged waits due to the pressures.
“I am pleased to say in the early days we are seeing some signs of improvement in performance.
“When we talk about handover delays, there are huge improvements from the dire position that we saw [last year].
“We need to focus on what is in our control. I am confident that we will start seeing an improvement as we move through this year.”
Perminder Heer, Non-Executive Director, added: “One serious incident is too many but we finished the year with over 100 Serious Incidents.
“The numbers are not deteriorating at all. The majority of them remain as a result of delayed responses.”
Roger Watson, Paramedic and Deputy Director of Clinical Quality at EMAS, added: “They are all being investigated.
“We are seeing a decrease, they have gone down steadily through March to lower numbers.
“The trend is still there but we are on top of it.”
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