A doctor’s surgery in New Abbey has been named one of the best in Scotland.
The results of this year’s Health and Care Experience Survey show that Shebburn Medical Practice has got just what the doctor ordered for
patients.
The surgery – which comprises four doctors, three nurses and 10 other members of staff – was ranked in 16th place out of 889 medical practices in Scotland.
Patients up and down the country were surveyed on the level of care at their local surgery and were asked to answer a series of questions.
At Shebburn Medical Practice, 100 per cent of the patients rated the level of care as excellent or good while the Scottish average was just 67 per cent.
Asked if they were treated with compassion and understanding, 94 per cent of respondents answered yes.
The Scottish average was 83 per cent.
Ninety-seven per cent of Shebburn patients said they were able to make an appointment three or more working days in advance – more than double the national average of 48 per cent.
Dawn Graham, practice manager at Shebburn surgery, said: “Everybody here is delighted.
“It’s nice because it’s been a tough couple of years with Covid and we’re very grateful to all our patients for standing with us during that difficult time.”
Despite the survey revealing a big decrease in satisfaction from patients, other GP practices in Dumfries scored above the Scottish average for level of care and received largely positive feedback overall.
Gillbrae Medical Practice (ranked 273 out of 889) saw 85 per cent of patients score the level of care as excellent or good; at St Michael’s (ranked 297) the score was 82 per cent of patients; Cairn Valley Medical Practice (ranked 117) scored 80 per cent, Charlotte Medical Practice (ranked 263 overall) was 75 per cent of patients; and Greyfriars Medical Centre (ranked 512) was 69 per cent.
Braemar Health Clinic, in Aberdeenshire, is the highest ranked surgery in Scotland.
