Dublin Airport's 15-point wishlist to improve passenger experience

Dublin Airport has unveiled a new 15-point plan to improve passenger experience ahead of the summer rush.

The plan will bring a wide range of improvements made in the terminals and to passenger services at Ireland's busiest airport. This includes quicker security times, faster free Wi-Fi, the addition of an extra 400 seats and designated family seating areas, and a mix of new and improved food and beverage options throughout both terminals.

Dublin Airport operator, daa, is aiming to get 90% of passengers safely through security in less than 20 minutes this summer. Additionally, a full refurbishment of Fast Track is already underway in both Terminal 1 and Terminal 2.

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daa CEO Kenny Jacobs said: "We’ve listened to our passengers’ feedback, and we’re focussing on improving the things that matter most to them. This summer, our passengers can expect to see more staff, shorter queues, more seats, new family seating zones and less clutter across the airport. There will be more buses and taxis at the airport and more places to eat and drink."

Passengers departing from Dublin Airport have been advised to arrive at their terminal two hours in advance of a short-haul flight and three hours before a long-haul flight in the coming months. This is daa's 15-point improvement plan for Dublin Airport passengers:

1. Strong security: 90% of passengers will pass through security screening in under 20 minutes.
2. Cleaner washrooms: Higher cleanliness standards throughout both terminals with 1,500 cleaning hours and 120 cleaning inspections each day this summer.
3. More seating: 400 additional seats are being introduced across the terminals.
4. New family seating zones: Dedicated family seating areas added in Terminal 1.
5. Faster free Wi-Fi: Average Wi-Fi speeds to be doubled in the terminals during 2023.
6. Better Fast Track: Full refurbishment of Security Fast Track in Terminal 1, with a whole new look and feel.
7. More Charging Points: A 20% increase in the number of power sockets and USB ports available for passengers. All existing sockets have been tested and replaced where necessary.
8. Less clutter: Clutter removed from both terminals for a quicker and smoother passenger journey.
9. Better customer service: Enough staff in place in key areas.
10. Better taxi experience: 20% increase in permits issued.
11. More bus options: 15% increase in active bus routes.
12. More food options: Five new eateries opening, plus value meals will be available in all food outlets, with a new pop-up coffee unit during the summer months.
13. More Sustainable: The airport is increasing the number of Low Emission Vehicles (LEVs) across the airport’s light vehicle fleet by 70% this year versus last.
14. New ways to shop: Collection lockers are being introduced to make it easier for people to Shop & Collect at their leisure.
15. Better App: Passengers will be able to leave feedback in real-time this summer using a new "Rate My Airport" feature on the Dublin Airport app.

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