Dublin Airport has been so swamped with complaints, bosses are shelving them while they prioritise refunds for 1,400 travellers who missed flights.
And the chiefs are also trying to cope with mounting luggage issues as worried passengers check in their cases hours before scheduled departure.
Complaints range from missed flights, refund requests, lost luggage, gripes concerning bus services and car parking.
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A DAA spokesman told the Irish Mirror: “We are dealing with a large amount of correspondence from passengers and we thank them for their patience.
“We are focusing first on ensuring refund claims from those who missed a flight recently as a result of queues are dealt with in a timely manner.
“We are keen to ensure all impacted passengers are reimbursed for any out-of-pocket expenses incurred as a result.We are aiming to reimburse the first tranche of passengers discommoded as a result of the queues experienced [on May 29] by the end of this week.
“Impacted passengers are urged to email customerexperience@dublinairport.com.”
After 1,400 people missed fights a fortnight ago, DAA chief Dalton Philips was grilled by the Dail’s Transport Committee about the fiasco.
TDs were told part of the chaos was caused by passengers arriving too early and causing logjams.
Management’s solution to corral people into pens at designated holding areas to avoid similar scenes during the June bank holiday was scoffed by some critics.
Meanwhile, luggage problems caused by ageing X-ray machines, carousel belts that need repaired, and limited storage space are being addressed by DAA.
It’s feared these problems could send passengers to Shannon or Belfast’s airports.
A source added: “There is limited storage space. Staff are being overwhelmed.
“X-ray machines are being updated and carousel are under maintenance.
But a DAA spokesman told the Irish Mirror: “We are trying to increase staff to deal with the sharp recovery in air travel.”
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