Dublin Airport has unveiled a 15-point master plan to “make journeys more pleasant” as we head into the summer months.
It includes some major changes including less clutter, new eateries, faster wifi and a dedicated family zone.
The airport is aiming to get the majority of passengers through security in less than 20 minutes and has vowed a “better taxi experience” and more bus options.
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There will be a major focus on making the airport cleaner, with an extra 1,500 cleaning hours as well as 120 cleaning inspections every day. This follows a “decluttering” over recent weeks.
Five new places to eat and drink will open this summer as well as an additional ‘pop-up’ coffee offering at busy gates during peak times. New ‘value meals’ will be available in all food outlets.
Two new dedicated family seating zones have been confirmed for Terminal 1 and both will open in time for Easter.
Chief Executive Officer of the daa, Kenny Jacob, said: "We’ve listened to our passengers’ feedback, and we’re focussing on improving the things that matter most to them.
“This summer, our passengers can expect to see more staff, shorter queues, more seats, new family seating zones and less clutter across the airport. There will be more buses and taxis at the airport, and more places to eat and drink.
“Passengers will also be able to enjoy faster free Wi-Fi, with average speeds to be doubled over the course of this year. Charging their devices will be easier as well, with 20% more power sockets and USB charging ports. A full audit of existing sockets and ports has also been completed, with all broken units having been replaced.”
Dublin Airport’s new 15-point improvement plan for passengers
Strong security: 90% of passengers will pass through security screening in under 20 minutes.
Cleaner washrooms: Higher cleanliness standards throughout both terminals with 1,500 cleaning hours and 120 cleaning inspections each day this summer.
More seating: 400 additional seats being introduced across the terminals.
New family seating zones: Dedicated family seating areas added in Terminal 1.
Faster free Wi-Fi: Average Wi-Fi speeds to be doubled in the terminals during 2023.
Better Fast Track: Full refurbishment of Security Fast Track in Terminal 1, with a whole new look and feel.
More Charging Points: 20% increase in number of power sockets and USB ports available for passengers. All existing sockets tested and replaced where necessary.
Less clutter: Clutter removed from both terminals for a quicker and smoother passenger journey.
Better customer service: Always enough staff in place in key areas.
Better taxi experience: 20% increase in permits issued.
More bus options: 15% increase in active bus routes.
More food options: Five new eateries opening, plus value meals available in all food outlets, with a new pop-up coffee unit during the summer months.
More Sustainable: We are increasing the number of Low Emission Vehicles (LEVs) across the airport’s light vehicle fleet by 70% this year versus last.
New ways to shop: Collection lockers are being introduced to make it easier for people to Shop & Collect at their leisure.
Better App: Passengers will be able to leave feedback in real-time this summer using a new ‘Rate My Airport’ feature on the Dublin Airport app.
The new plan comes ahead of an expected busy summer period. This summer, Dublin Airport has flights to almost 190 destinations in 39 countries, operated by 44 airlines.
More than 1.5 million extra seats have been added across the airport’s route network, which is 6% higher when compared to last summer.
Passengers are advised to arrive at their terminal two hours in advance of a short-haul flight and three hours before a long-haul flight.
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