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Glasgow Live
Glasgow Live
National
Holly Lennon

Disabled teen slams pricey Hampden hospitality package as 'poor' and 'inaccessible'

A disabled football fan has blasted Hampden Park for the 'poor' treatment he received in hospitality at the stadium.

Laurie Finlayson had been gifted tickets for the Celtic v Kilmarnock Scottish League Cup final on January 14 for his 18th birthday.

Ahead of buying, Laurie's mum was assured the hospitality area was 'fully accessible' with space for his wheelchair and that his dad would have an executive seat.

Instead, the teen with cerebral palsy was left in an area segregated from the other fans which also had a restricted view of the pitch.

Read more: Glasgow CCTV access to be tightened after former employee logged in to system

Laurie told Glasgow Live: "My dad was there with me and he was forced to stand to watch the game when my mum had been assured that he would have an executive seat. There was no where for him to sit next to me- he had to ask for a chair and was given a standard dining room chair that was just placed behind me.

Laurie had a restricted view of the pitch (Contributed)

"We were segregated from the other fans despite the fact that we had bought the same package. I don't believe that the area we were in was even a wheelchair area. My view of the pitch was also restricted due to the height of the barrier.

"We're Kilmarnock fans so my mum bought us the tickets as a present for my 18th. The whole experience was just really poor."

Despite Laurie's mum emailing and calling the stadium to complain, the family received no response until he decided to share his experience on social media.

He added: "Hospitality isn't cheap and it's not acceptable to sell packages which are not accessible whilst claiming that they are."

On their website, Hampden Park describes their hospitality experience as having "exceptional views and the finest Scottish hospitality".

The Scottish FA said they were "sorry to hear that the experience failed to meet expectations".

A spokesperson added: "Fan experience at Hampden Park is of the utmost priority for the Scottish FA and we are sorry to hear that the experience of this supporter failed to meet expectations. Our venue partner Sodexo Live, who manage hospitality packages at Hampden Park, have reached out to the supporter to attempt to resolve the issue.

“We are working hard to improve accessibility for supporters at the national stadium, with the installation of an additional six new raised platforms in the North Stand this year providing 40 new wheelchair spaces and companion seats.”

Sodexo Live said they have offered the customers a full refund.

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