A disabled pensioner and her son who suffers with cerebral palsy and epilepsy remain without electricity almost three weeks after a power cut.
Last week the ECHO reported Patricia Stephens, 64, and her two sons Chris and William had been left without electricity in their home on Parkside Road in Wirral for over a week.
The was triggered after the Bebington area suffered a temporary power cut on January 17, however this was marked as ‘resolved’ by Scottish Power on their website three hours later.
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Almost three weeks later, Patricia’s son William said the home is still without consistent heating and electricity.
William told the ECHO : “We’ve had to reach out to a few local charities to help with emergency lighting so my brother can see.
“But then you have to use electricity to charge those things up.
“I’ve had to stand at the consumer board when people want to use the shower so when it goes off I can switch it back on straight away. I done that for two hours the other day but when I’m not there they can’t shower.”
William, 45, said the electricity never works for longer than two hours, often tripping just minutes after being switched back on.
On Thursday, January 27, William said ScottishPower came out to the property and installed a voltage meter to test the electricity flow for a seven-day period in order to get a better insight into what was causing the problem.
Since the kit was installed, Patricia has kept a log of how many times she has noticed the electric tripping, tallying a total of 76 by Friday, February 4.
Returning to the property on Friday, William said the energy company has identified the problem but the family is still without answers on when the problem will be resolved.
William said his mum, who suffers from COPD and relies on the assistance of oxygen during the night to help with her breathing, is "really struggling" and "hasn't slept properly" since the issue began.
A spokesperson for ScottishPower said: "We’re working with the people concerned and the housing association on this issue.”
A spokesperson for Magenta Living told the ECHO: "We are currently waiting to receive formal confirmation of [Scottish Power] findings, but we understand there has been no loss of electricity supply since this equipment was installed by Scottish Power over a week ago.
"Fully qualified electricians have previously been unable to find anything wrong with the electrical wiring system. However, today we have arranged for an independent electrical contractor to call to inspect the electrical system at the property. It was not possible to gain access for this inspection last week as the family requested that Magenta Living does not return to the property until the monitoring equipment is removed by Scottish Power.
"As soon as these reports are available, we have assured the family that we will be in contact to discuss their concerns in some more detail."
