A woman has been left furious after claiming she waited six months for new furniture - only for it to arrive damaged.
Carol Hunt, 60, from Biddulph, visited a branch of DFS in January, where she bought a new settee and chair set for £3,200.
She claims the set - which took her a "long time" to save for - was due to arrive in March but it was delayed by three months.
When the furniture did arrive in June, the settee was apparently too big to fit through Carol’s door and so it was taken back.
The items were brought back again in July - but Carol claims they arrived to her damaged.
One of the chairs was ripped and the material was wrinkled, making it uneven, she claims.
Carol said: "At the start of July he brought it in and I said that was the wrong one.
"I gave him my order number and he thought it was at the back of the van.
"He had to move a few bits - all the furniture was put on top of it. It should've been taken to pieces but they took it to pieces on the road.
"They brought mine in and set it all up. It didn’t look like a new three piece.
"It had been in the back of the van with all the furniture on top of it.
"The arm on the chair is all wrinkled and flat - and the settee on the right hand side is ripped.”
When Carol complained to DFS, they arranged for an inspector to come to visit her on July 15.
However, she claims an inspector never arrived.
Carol added: “When you’ve paid that much money, the service shouldn’t be poor. I got in touch with DFS and told them I am not happy.
“The settee and chair are damaged. An inspector should’ve come out on July 15 so I waited all day and night and he never came.
“It cost me a lot of money and took me a long time to save for it. I’d like a replacement, I’m not going to settle for anything else.”
DFS blamed its production in China for causing the delays.
A spokesman said: "At DFS, we’re committed to providing our customers with high quality products and excellent service and we sincerely apologise for any inconvenience caused to Ms Hunt.
“The service visit will consist of one of our experienced upholstery experts assessing the condition of the sofa and reporting back to the customer services team, who will then advise on the next course of action.
"Once this has been completed, our customer services team will be in touch with Ms Hunt to arrange a swift resolution to the issue raised.
“We thank Ms Hunt for her patience during this time and look forward to working with her to resolve the issue as quickly as possible."
Carol is not the only person to complain about DFS with another family having to use garden furniture because the company "lost" their £3,000 sofa.
