A father-of-two claims a neighbour ate some of his family's KFC, after it was initially delivered to the wrong house.
Jason Buckton, 47, from Thornaby-on-Tees, was angry after discovering three boneless pieces were missing from his £27 Uber Eats order.
He has accused Uber Eats of "messing up" his family's dinner - while questioning why anyone would eat a takeaway they clearly hadn't ordered.
"I was fuming," he said.
After confronting the driver over the missing order, the takeaway was later returned to the hungry family, only for Jason to discover that part of it had already been eaten.
"Obviously I wasn't going to touch it," he added.
Uber Eats have now apologised for the "error" that occurred.
Jason said: "The app pinged up, saying give the driver a minute to drop your order off. So I'm watching the camera and there's nothing there.
"But then another message came up saying 'grab your order as it's at the door' but again there was nothing there."
He said he finally contacted the driver after three attempts, questioning where his missing order was.
After a brief conversation, he realised that it had been delivered to a completely different address.
Jason continued: "The driver went back to that address, and brought it back to me. The driver said that they'd ordered from Uber Eats before so they'd just assumed it was for them!
"The driver then said they'd opened the package so I should make sure everything was there. I opened it and they had eaten some of the food.
"I got in touch with KFC and they said that because I'd used Uber Eats there was nothing they could do. But (Uber Eats) doesn't actually give you a number to phone them up."
Jason took to social media to air his frustrations immediately after the incident, claiming the person was "bang out of order" to take his children's tea.
He said that the vast majority of people shared his anger.
The dad added: "I've had the odd person saying 'do you want my number, send it my way' or 'If it had come to my house I'd have scranned the lot'.
"But if it had come to my house, I'd have said 'excuse me, I haven't ordered that'."
Jason flagged his experience on the firm's app, and later that night, he was fully refunded. However, he claims there's been no personal apology.
After Teesside Live contacted the firm, an Uber Eats spokesperson said: "We are very sorry to hear about this drop-off error, and can confirm that the customer has been refunded in full."
