Get all your news in one place.
100’s of premium titles.
One app.
Start reading
AAP
AAP
Business
Suzanne Simonot

Customers unable to reach accounts in Westpac outage

Westpac customers are having issues accessing account information in online and mobile banking. (Joel Carrett/AAP PHOTOS)

An apparent online outage has some Westpac customers "experiencing issues" accessing their accounts, the bank says.

"We're aware that customers are currently experiencing issues accessing account information in online and mobile banking," Westpac said in a statement on social media platform X on Monday night.

"Our teams are working to fix the issue. 

"We apologise for any inconvenience and will continue to share updates here."

In an update on X at 10.40pm AEDT, the bank said online and mobile banking remained unavailable.

"Our teams are continuing work on restoring services," Westpac said.

Some customers posting on X said they could not see their accounts after logging in to the bank's mobile app.

According to outage website DownDetector, more than 10,000 people reported problems accessing their accounts on Monday.

Sign up to read this article
Read news from 100’s of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
One subscription that gives you access to news from hundreds of sites
Already a member? Sign in here
Our Picks
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.