A disgruntled customer at a swish Edinburgh hotel left a scathing review hitting out at the time it took them to receive their round of drinks.
The customer was using the bar at the Hotel du Vin on Bristo Place but wasn't staying at the hotel. Although they said the cocktails were nice, they endured quite the battle before being able to enjoy them.
The reviewer entered the bar area of the hotel after a concert and opted for two passionfruit martini's priced at £11.95 each. Initial alarm bells were sent ringing to the customers when "no-one came to greet."
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They said: "We thought it was table service. Again, no-one came to greet us, so my friend went to the bar manned by one person, to be told that as it was so busy, she would come to our table to take our order.
"Ten minutes passed and another member of staff was now behind the bar, and still no-one had taken our order, and we had seen a couple of other customers going to the bar, ordering and being served immediately.
My other friend then went to the bar and managed to place our order. Possibly a manager then came to the bar and gave us some complimentary nuts and told us not to worry, our drinks would be with us soon. Well. that was a lie."
The customer noted that despite being told it was table service, other people were going to the bar and being served their orders straight away. She said it took 45 minutes to eventually get both drinks.
The person described the scenes at the hotel as "chaotic" and even though one member of staff apologised for the delay, the information was "of no relevance" to them.
They continued: "We saw other tables being served their drinks and they had arrived after us - 45 minutes after we arrived, our drinks were brought to our table!
"The barman did apologise for the delay. When we told him how long we'd been waiting and that we saw other people being served before us even though they arrived after us, he said that there was only two of them at the bar and it was very chaotic. This information is of no relevance to us, and is something that needs dealt with within the bar team."
"The cocktails were lovely - it was just a shame that we never had the time to enjoy them properly. We have never had to wait for so long for a drink and the situation should have been managed much more professionally, with at the very least giving us the drinks for free - very disappointing service!!"
General Manager of the hotel took the opportunity to apologise to the customer and said that if the situation was raised before leaving, it could have been dealt with. They added that if the guests return, they would receive a free round of cocktails for their trouble.
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