The CEO of CrowdStrike has assured customers of “full transparency” regarding the recent global IT outage involving the company’s software. In a statement released on Friday, the CEO pledged to take necessary steps to prevent similar incidents in the future.
George Kurtz, the embattled CEO, expressed his commitment to assisting customers and their teams in recovering from the outage. However, the process of manual restarts for individual systems may pose challenges for some customers, leading to delays in recovery.
Kurtz emphasized that the entire CrowdStrike team is dedicated to addressing the situation and understanding its gravity and impact. The company is actively working on a technical update and root cause analysis, which will be shared with all stakeholders.
Despite the challenges faced, CrowdStrike remains focused on providing support and solutions to ensure a swift recovery for affected customers. The CEO’s reassurance of transparency and accountability reflects the company’s commitment to addressing the issue promptly and effectively.
