CrowdStrike CEO George Kurtz issued an apology to customers on Friday following a global IT outage that was triggered by a software update from the cybersecurity firm. Kurtz expressed understanding of the seriousness of the situation and conveyed deep regret for the inconvenience and disruption caused.
Kurtz clarified that the outage was not the result of a security breach or a cyberattack. He reassured customers that despite the disruption, their systems remained fully protected by CrowdStrike's security measures.
The CEO emphasized that CrowdStrike is actively collaborating with affected customers to expedite the restoration of their systems. He underscored that the root cause of the outage was not malicious in nature but rather stemmed from a software update specifically targeted at certain CrowdStrike clients utilizing Microsoft Windows.
