The leader of Northumberland County Council has said he remains "angry" at Northern Powergrid's response to Storm Arwen twelve months after it battered the county.
The storm caused chaos last November, with some residents left without power for up to two weeks while water supply and communications were also badly affected.
Coun Glen Sanderson was speaking at Wednesday's meeting of the council's county emergency committee, which had met to discuss a community an update report on community resilience.
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The report had been put together to put in place the recommendations from the Storm Arwen Review task and finish group, established following the storm almost 12 months ago.
Coun Sanderson said: "Poor communication and irresponsible promises were given out and there was the appalling measures that they put in place for communication with us as county councillors and the county council as a whole, as well as our residents.
"We as county councillors had to put up with a whole range of emotions - desperation, annoyed, crying - we picked up an awful lot of that which is fine, because that's our job.
"But, are we satisfied that the Powergrid are capable of making improvements across the board? Are we satisfied that they have learnt their lessons and made the significant changes that are needed?
"Not many things really make me angry, but how they behaved then still makes me really angry."
Northern Powergrid recently hosted a public meeting in Rothbury - one of the worst affected areas in Northumberland by Arwen - where they explained the changes they had made and were given a round of applause by the assembled residents.
However, Helen Hinds - the council's business resilience and emergency planning lead - was not convinced.
Speaking at Wednesday's meeting in response to the questions posed by Coun Sanderson, she said: "I can't sit here and say hand on heart yes, I'm totally satisfied. I think partially would be my answer.
"I think they've improved their technology. If their website stays up and provides accurate information, and people can access it - meaning they have access to power and the internet - then that will relieve some of the issues. But, there is a massive assumption that people can access the website.
"Some of the welfare arrangements they put in place worked in some areas, but didn't in others. If we do get something as big as Storm Arwen, will we get it all right? I'm not sure we would.
"Until the resilience is properly tested, it's really difficult to say."
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