Aer Lingus passengers affected by the cancellations on Saturday have today taken to social media, with some claiming that they have been left stranded across Europe.
Thousands of people are trying to get in contact Aer Lingus today for an update on their new flights. However, their lines will also be flooded with people looking for refunds after yesterday.
A total of 51 flights were halted from Dublin Airport, which in turn affected returning flights from elsewhere in Europe. The cancellations has resulted in many people being left without communication from Aer Lingus so far, as one passenger said: “Used up credit 3 times trying to call from Schipol. Trying to get back to Dublin today for a flight to Australia tomorrow.
Read more: Aer Lingus' systems issues fixed after airline scrapped 51 flights today
“Not one bit of contact or any staff at Schipol to help. Can we get a flight elsewhere & Aer Lingus reimburse??”
Another disgruntled traveller wrote: “Day 2 and left stranded in Nice, France. Despite numerous DMs to Aer Lingus on Twitter, still no response. "Their phone contact centre continues to disconnect after 2 hours of waiting. Appalling customer service. No response from Aer Lingus at all.”
A third passenger wrote: “Absolutely disgusting! My parents stranded and another 180 people in Izmir, Saturday night flight cancelled, no communication from Aer Lingus, on hold for hours to be told I'm still 15 in the Que, get in contact with your customers ASAP! And help them get a flight home!”
A statement from Aer Lingus has reassured people that: “Any customer impacted by disruptions will be able to apply for a refund or change their travel plans, free of charge through Aerlingus.com, our call centres, and our social media channels.
“As systems have now been restored we are contacting customers directly in order to re-accommodate them as efficiently as possible. We have made additional customer service agents available to deal with high call volumes – please bear with us as we try to service all customer queries.
“We will also share information regarding customers’ rights and the airlines’ obligations under Regulation (EC) 261/2004." Aer Lingus has said that flights are resuming today at Dublin Airport, while Dublin Airport Authority has also deploying extra staff to facilitate Aer Lingus passengers travelling today.
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