As Hurricane Helene wreaked havoc on several states, causing widespread destruction and power outages, cell phone service has become a critical issue for residents trying to communicate and seek help. Major cellular providers are facing challenges in restoring service due to access issues and other barriers.
Verizon, one of the leading providers, reported that service has been restored to 60% of the sites impacted by the storm. The company is employing various strategies such as using alternate power generators, satellite links, and drones to reach areas with difficult terrain, particularly in western North Carolina.
AT&T, another major player, has managed to restore service to about 60% of its affected customers. The company is prioritizing maintaining service for first responders and has received numerous requests from public safety entities for assistance.
T-Mobile has made significant progress in restoring service in West Virginia and Georgia but continues to face challenges in North Carolina and South Carolina. To address this, the company has deployed mobile generators and charging stations to ensure connectivity for customers in these areas.
Despite the efforts of these cellular providers, many residents are still struggling to regain reliable cell phone service, exacerbating the difficulties caused by the aftermath of the hurricane. The companies are working tirelessly to overcome access barriers and restore communication networks to full capacity.
