Consumers can now open parcels to inspect them before making cash-on-delivery payments, according to the Office of the Consumer Protection Board.
The board has issued a new regulation after complaints by many people who reported various problems with products they ordered and paid for before opening them.
Complaints included products being damaged during delivery, or sent to the wrong people without sellers taking responsibility, an official said.
Under the new “Dee-Delivery” rules, the seller must give product details including the shipper, the business name, the recipient of payment and the tracking number. Customers can return parcels and refuse payment if they face any problems.
Dee-Delivery will not only solve problems for online customers but also prevent online scammers, the board hopes.
