BT Group has begun construction of a multi-million pound call centre in Dundee, which should employ around 1,000 workers.
The new office forms part of Dundee’s £1bn regeneration area, and will be located at West Marketgait, close to the central waterfront.
The building is expected to be completed in 2024 and will be one of BT’s 30 locations in the UK.
The group is also undertaking a multi-million-pound refurbishment of its flagship Glasgow office, situated on the Clydeside.
The company’s current office in Dundee, which is based on Ward Road and is home to around 1,000 colleagues, first opened in 1976.
Teams based in Dundee include those providing customer service support to consumer and small business customers. The group has recruited hundreds of people in Dundee in the past four years.
Finance and Economy Secretary Kate Forbes and BT Enterprise chief executive Rob Shuter participated in the breaking ground ceremony.
Forbes said: “This state-of-the-art facility will provide nearly 1,000 quality jobs that will support individuals, communities, and businesses to be better connected, whilst benefitting from technological innovation.”
Shuter said: “BT is one of the largest employers in the Tayside area and we’re excited to be able to continue investing in the area, and across Scotland.
“The primary intention is to create a better environment, so we are not expecting a big shift in the number of people in the premises - the buildings are laid out better programme, it's all hot-desking and collaboration.
“The new building is the last piece of the jigsaw of that waterfront area - it’s a positive time of regeneration in Dundee and we’re thrilled to be part of that story.”
BT employs more than 7,000 staff across Scotland.
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