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Nottingham Post
Nottingham Post
National
Christopher Harper

BT announces major telephone line change impacting millions of customers

A major BT telephone change which charities have raised concerns over is rolling out. The telecommunications giant announced a major change for millions of customers with its plans to scrap traditional landline connections by 2025.

Charities fear the move, which could impact many households, could leave elderly people could be left isolated. The telecomms company has now confirmed it plans to scrap traditional landline connections by 2025, as Birmingham Live reports.

It means that traditional house phone will be replaced with digital alternatives. The move means homes must be connected to the internet. BT launched its Digital Voice changeover plan back in 2019, but the switch was deemed controversial. The switch would mean that over 6million households would need to get either a broadband connection to be able to make digital calls with their landline or a new mobile phone.

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The Sun reports an investigation highlighted that the move would leave thousands of vulnerable customers at risk of not being able to phone the emergency services during power outages. These findings were reported to the communications regulator, Ofcom, and BT decided to temporarily halt the rollout of the scheme.

Ofcom said at the time that millions of households didn't have access to the internet.

However, BT has resumed the rollout this month after claiming that it has addressed charity and regulator concerns.

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