Thousands of households will be able to switch to cheaper broadband and mobile deals without paying a fee, under new plans to help ease the cost of living.
At the moment, you could end up paying hundreds of pounds to leave your current provider if you’re still in contract.
But under new rules agreed to by the biggest network operators, customers who are struggling with their bills will be able to move to a cheaper deal without facing a penalty.
Customers should also be given manageable payment plans, under the proposals.
Those who need support should contact their broadband or mobile supplier to see what is available.
As well as helping customers, telecom providers have been told to do more to promote their cheapest deals and social tariffs.
Social tariffs are cheaper packages that are designed for those who claim benefits or are on a low income. It is estimated they could save people around £180 per year.
Ofcom data shows less than 2% of eligible people are taking up these discounted offers.
Bosses representing the vast majority of the UK telecoms market - including BT Group, Openreach, Virgin Media O2, Vodafone, Three, TalkTalk and Sky - signed up to the pledges at an event chaired by Digital Secretary Nadine Dorries and Cost of Living Business Tsar David Buttress.
The new measures come into affect immediately, with those who need support urged to contact their supplier as soon as possible.
Nadine Dorries, Digital Secretary, said: “Families across the country face increased anxiety about keeping up with bills, so today I agreed with broadband and mobile industry bosses what more can be done to support people during this difficult time.
“I’m pleased to report the industry is listening and has signed up to new commitments offering customers struggling with the cost of living help to stay connected.”
Andrew Glover, Chair of the Internet Service Providers’ Association, said: “The telecoms sector knows that people are facing real challenges with the cost-of-living crisis.
“Our members are determined to do what they can to help their customers through this period and, together with government, we will work to raise greater awareness of the support available.
“These commitments, along with the social tariffs that are available from many members, will hopefully help people in need at this challenging time. We encourage customers who are struggling with their bills to reach out to their broadband provider to get help.”
