British Airways have warned their customers about a lost luggage scam doing the rounds.
The scam is targeting those who are trying to get their missing bags back after passengers were taking to Twitter to raise issues over lost luggage or delayed refunds. They had been tagging the airline's official Twitter channel @British_Airways about their issues.
However, a fake account @CareBritish was responding, asking them for personal details and requesting payment to get their luggage sent back, reports the Independent. The account has subsequently been suspended, reported The Mirror.
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It's worth noting that airlines won't charge you when sending back your lost bags, and they never ask for personal details on public forums such as social media. If you're being asked for personal details or to part with cash, it's best to then get in touch with an airline direct, for example via their official website, or calling up their customer service line.
If you are trying to get in contact and want to use social media, make sure you're dealing with verified accounts - this can be checked by identifying the blue tick next to the account's name.
Brits are still being warned over common holiday scams, and not just for the summer holidays. In fact, Jet2 recently issued a warning for holidaymakers over a Covid test scam. The budget airline said that scammers were taking advantage of lingering coronavirus testing rules which require passengers to take a PCR or lateral flow to enter some countries.
In a tweet, Jet2 warned: "Important reminder. Only contact us using the methods shown on the Contact Us pages on the Jet2 and Jet2holidays websites. Do not purchase any form of Jet2.com or Jet2holidays credit notes via social media as they are unlikely to be honoured.
"Always check company telephone numbers and documentation. Scammers may pretend to be a legitimate company. We do not call from 0203 numbers. You should only book Jet2 flights or Jet2 holidays directly with us or through one of our approved ABTA registered Trade Partners. We would never ask you to pay money directly into an individual’s private bank account."
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