A woman set to receive her final IVF treatment abroad almost missed her Faro flight at Bristol Airport due to its lengthy security queues this morning (Monday, October 21). This comes after Zubi Kiran shared a post on her Twitter page to warn others of the lengthy security queues.
She first addressed the airport by asking “what's going on with security?” before stating she had been queuing since 4.45 am. Her concerned partner told Bristol Live that “It was imperative she make the flight” as they are “going through the last stages of IVF and she had an appointment at 3 pm in Faro”.
They explained that Ms Kiran was able to drop her luggage off with “ease” but found herself waiting more than two hours in security queues when her flight to Faro was scheduled for 6.50 am. To make matters worse, the "check-in staff told her that there would be no gate announcement for her flight and to keep an eye on the boards".
READ MORE: Bristol Airport 'chaos' with hours of security queues leading to 'fights and panic attacks' - live updates
After a two-hour-long wait, Ms Khan finally passed through security 7.15 am despite joining the queue at 4.40 am. During this time her partner claims that it wasn’t until 6.52 am that the airport "finally" announced that “all passengers who missed their flights to report to gate 2 for assistance"
Thanks to a Jet2 representative Ms Khan was able to board the LS1821 which took off after 8am. “We're aware that airlines don't need to wait and are under no obligation to provide compensation for missed flights due to delays at security, so we're super grateful to Jet2 for waiting as long as they could,” they added.
Bristol Airport appeared to have recognised the impact the securities queues have caused and took to social media to apologise to its customers.
A spokesperson for Bristol Airport said: "The security queues in the early morning [21/10/22] were unacceptable and we apologise to all customers who were impacted. Far fewer security staff were working than planned. We’re urgently discussing the issue with our security business partner so passengers receive the service levels they rightly expect.
"The queues at security have now returned to normal. Our advice for passengers flying later today is unchanged - we recommend you arrive at least two hours ahead of your scheduled time of departure."
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